Henry ScheinCredit Representative
Jan. 2024 - Apr. 2024United States• Handle daily inbound and outbound collection calls to customers, reconciling customer problems, following up on open issues, documenting customer notes, providing excellent customer service, handling incoming calls from internal and external customers, processing orders from a credit perspective and all other assigned daily credit and collection programs.
• Maintain communication with customers regarding the status of accounts as it relates to exposure, aging, past due balances and orders pending credit approval. Interact with Sales regarding customer related issues.
• Review new customer applications and relevant credit history through credit bureau and agency reporting to determine customer credit limit eligibility based on guidelines developed by management. • Prepare collection letters for accounts in poor standing; compile related documents (duplicate copies of outstanding invoices, proofs of delivery) for accounts placed with collection agencies. • Negotiate and establish payment plans, when necessary, for accounts dealing with hardships or experiencing cash flow issues. • Handle equipment orders, which may require review of customer credit history, working with a lending source or leasing company, and partnering with the Equipment departments. • Monitor open balances and coordinate collection of deposits required before installation. • Reconcile customer accounts by resolving any problems preventing timely payments. • Assist customers who have credit/collection reconciliation problems with their outstanding balance. • Research payments/credits that have been misapplied, duplicated or short paid due to sales tax, freight and other sales related issues.
• Assist with daily credit functions, including account file maintenance, correspondence, processing of payments (credit card and ACH) and invoice inquiries.