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Work Background
CCDPurchasing Analyst
Jan. 2023Santiago de los Caballeros, Santiago, República Dominicana- Analyzing purchasing trends and identifying opportunities for cost savings.
- Conducting market research to identify potential suppliers and evaluating their capabilities and pricing.
- Negotiating contracts and agreements with suppliers to ensure the best possible terms and conditions.
- Creating and managing budgets for purchasing activities.
- Developing and implementing purchasing policies and procedures to ensure compliance with company guidelines and industry regulations.
- Monitoring inventory levels and coordinating with suppliers to ensure timely delivery of goods and services.
- Collaborating with other departments within the organization to ensure that purchasing activities are aligned with overall business goals and objectives.
- Tracking and managing supplier performance to ensure that they meet the company's expectations.
CCDCustomer Service Representative
Sep. 2021 - Dec. 2022Santiago de los Caballeros, Santiago, Dominican Republic- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing information about products or services, including pricing, availability, and features.
- Assisting customers with placing orders, tracking shipments, and processing returns or exchanges.
- Documenting customer interactions and maintaining accurate records of customer accounts.
- Collaborating with other departments within the organization to ensure that customer needs are met.
- Identifying opportunities to improve customer service and making recommendations to management.
- Handling customer complaints and escalating issues as necessary.
- Maintaining a professional and courteous demeanor at all times when interacting with customers.
Latarana GroupSales Representative
Mar. 2021 - Sep. 2021Santiago de los Caballeros, Santiago, República Dominicana- Prospecting for new customers and generating leads through various channels, such as cold calling, email campaigns, and networking events.
- Developing and maintaining relationships with existing customers to promote repeat business and customer loyalty.
- Conducting product demonstrations and presentations to educate customers about the features and benefits of the company's products or services.
- Identifying customer needs and recommending products or services that best meet those needs.
- Negotiating prices, terms, and contracts with customers to ensure a profitable sale for the company.
- Collaborating with other departments within the organization to ensure that customer needs are met and orders are fulfilled in a timely manner.
- Maintaining accurate records of sales activities, customer interactions, and sales performance metrics.
- Staying up-to-date with industry trends and competitive landscape to identify opportunities for growth and improvement.
Data VimencaTier 1 Technical Support Agent
Aug. 2017 - Mar. 2021Santiago de los Caballeros, Santiago, República Dominicana· Read technical manual, conferred with users or conducted computers diagnostics to investigate and resolve problems or to provide technical assistance and support.
· Supported team computer needs with skilled installation of devices, cables and softwares.
· Helped users via telephone to diagnose and their problems.
Madison English InstituteEnglish Language Teacher
Jan. 2011Santiago de los Caballeros, Santiago, República Dominicana- Preparing lesson plans and instructional materials that are appropriate for the students' age and proficiency level.
- Teaching grammar, vocabulary, and pronunciation through a variety of methods, including lectures, class discussions, and interactive activities.
- Assessing student progress through tests, quizzes, and other assignments to ensure that they are meeting learning objectives.
- Providing feedback to students on their progress and making recommendations for improvement.
- Communicating with parents or guardians about student progress and any concerns or issues.
- Creating a positive and engaging learning environment that encourages student participation and motivation.
- Using technology and other resources to enhance the learning experience and provide students with access to additional learning materials.
- Staying up-to-date with the latest teaching methods and techniques to ensure that they are providing the best possible education to their students.
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