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Work Background
EmersonWest Region Field Service Engineer
Jan. 2025Washington, United StatesAs a West Region Field Service Engineer, I provide hands-on technical expertise, system diagnostics, and customer support across a broad range of data-rich instrumentation systems. Covering a dynamic multi-state region, I ensure mission-critical equipment performs at peak reliability while helping customers optimize uptime and compliance. Key Responsibilities: Deliver on-site and remote troubleshooting for gas chromatographs, process analyzers, and advanced measurement systems Perform system calibrations, commissioning, and preventative maintenance across diverse industrial environments Interpret and modify PLC/SCADA programming and MODBUS communication protocols to ensure data integrity Collaborate with engineering, operations, and QA teams to implement field solutions and system upgrades Train customer teams on safe operation and best practices to enhance technical self-sufficiency
Maintain detailed service documentation, ensuring regulatory and internal standards are met
EmersonWest Region Project Specialist
Jan. 2023 - May. 2025Washington, United StatesIn this role, I ensure project completion on time and within budget by utilizing strong communication skills and robust customer relationships. Furthermore, I orchestrate large-scale projects through all phases, monitoring on-site implementations with dynamic teams of 20+ trade craftsmen. ● Directed $3.5M Denver Refinery Project following unexpected shutdown, coordinating efforts across multiple divisions, integrating $450K in new products to enhance MRO stock during the recovery process.
● Developed and authored innovative inspection and testing plans for global turnaround projects, including standard operating procedures and setting new benchmarks for industry practices.
● Received various promotions throughout his career by demonstrating outstanding performance and meeting and exceeding goals.
EmersonBusiness Development Manager - West Region Services
Jan. 2022 - Jan. 2023Vancouver, Washington, United StatesIn this role, I led revitalization of instrumentation services across the Western United States, following three-year period of regional support inactivity. In addition, I leveraged service stewardship, exceptional communication skills, and strong business acumen to secure territory goals. ● Drove $4.2M in revenue in 2022, exceeding goal by 120% and achieved $4.6M in revenue in 2023, surpassing goal by 106%.
● Successfully managed and executed high-value projects valued at $1.2M, leading teams of over 15 members to deliver exceptional results.
● Ensured goal attainment and met service targets by driving 80% of 29 sales account managers.
● Maintained a robust $5M opportunity funnel year over year, ensuring sustained growth and future revenue potential.
● Steered $1.5M MRO Improvement project, encompassing product upgrades, field audit services, and embedded technician support.
● Negotiated a comprehensive 5-year contract, incorporating product supply, service provisions, and process improvements to enhance overall service delivery.
EmersonWest Region Project Specialist
Sep. 2014 - Dec. 2021Vancouver, Washington, United StatesAs a part of this role, I partnered with customer project planners, business units, and external partners to align project objectives, allocate resources efficiently, and address any issues. Additionally, I monitored project progress, conducted regular status reviews, and implemented corrective actions as necessary to keep projects on track.
● Drove strategic planning, optimal resource allocation, and on-time project and outage completion by coordinating operations across diverse business units and stakeholder groups, including customer project planners.
● Orchestrated capital projects, performed maintenance overhauls, and incorporated system automation initiatives by administering cross-functional teams of 15+ technicians, vendors, sales, and management.
● Build and maintained strong relationships with clients and vendors to facilitate smooth project execution and address any concerns promptly. Additional Experience: Rosemount Service Specialist | Emerson
United States Navy
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