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Work Background
SureFitTechnical Customer Service
May. 2021 - Mar. 2025United StatesProvided technical support for internal and external customers by troubleshooting, diagnosing, and resolving reported issues. Provided other aspects of product/device field support, such as, software updates, placing orders, asset management, and shipment tracking. • Displayed key attention to detail to ensure customer supply order properly reflect in the system. • Developed new and improved upon existing processes to maximize order flow. • Maintained customer relationships by resolving issues in a timely manner and updating order statuses
TEKsystemsPPP Loan Consultant
Jan. 2021 - Feb. 2021* Performed intake, processing, underwriting and QA of PPP loan applications
* Following the defined loan processing activities and operating procedures provided
* Compare application information submitted by applicant (such as applicant was in business on February 15, W-2, payroll information, tax forms), against required list of documents for continued loan processing; identify any errors/gaps
* Recalculate that payroll calculations based upon information submitted in application are within parameters of the application guidelines
* Using tools, systems and procedures provided make loan determination
* Potentially email small business customers to collect additional information and share results. Email communications will follow template and guidelines.
HandyincData Analyst and Billing Specialist
May. 2019 - May. 2021Ensure real-time access to relevant data by creating and maintaining high-volume database of information related to departmental transactions and various programs, such as intake information for new youth and billing. Organize and deliver training sessions to several youths in various stages of school.
Some of my key contributions are...
• Displayed key attention to detail while entering data and assured utmost confidentiality. • Optimized decision-making process by formulating comprehensive reports based on comprehensive analysis. • Commended by executive team for maximizing workflow for the data department by introducing new processes.
Cross Country HealthcareManaged Service Associate
Jun. 2017 - Jul. 2018Boca Raton, FloridaDirected wide-range of functions, including technical support delivery, documentation, reporting, and office administration. Held accountable for managing and updating positions in internal systems, external facility portals, and VMS technology. Displayed key-attention-detail while creating customized confirmation letters for facility and vendors. Administered full-recruiting cycle, including managing open positions and candidate submissions for aligned staffing managers. Conducted weekly time and attendance reconciliation between facility report and VMS technology / internal systems. Identified and resolved critical errors through comprehensive internal/external audits.
Some of my key contributions are...
• Ensured seamless running of business operations by proactively processing assignment transactions, including confirmations, extensions, renewals, cancelations, and terminations. • Streamlined end-to-end operations in coordination with staffing managers. • Improved integrity of database assignment information by accurately creating reports from internal and VMS technology and processing VMS technology mappings. • Maximized customer satisfaction objectives by refining service delivery standard and optimizing customer service.
American ExpressPlatinum Customer Care Professional
Apr. 2013 - May. 2017Refined service delivery standards and proactively addresses complex issues regarding payments, concerns, general inquiries. Met end-user satisfaction objectives by delivering customer support, technical assistance, and education for the mobile app and the website. Supported team members to achieve customer expectations by providing relevant information about new products and features that benefitted customers.
● Improved staff performance by identifying areas of improvement and implementing effective training sessions. ● Acknowledged by senior management for successively achieving sales and customer service objectives. ● Built and maintained strong working relationships with card members, staff, and senior management.
The Cheesecake FactoryBaker
Sep. 2011 - Apr. 2013
Weston 8 CinemaOperations Manager
Sep. 2008 - Aug. 2011Directed day to day operations of a multi-theatre business. Pioneered new processes on inventory counts, back-end storage, and front-end storage. Encouraged direct reports to exceed customer expectations by providing relevant information about featured movies. ● Provided excellent Customer Service and handled any issues effectively and efficiently
● Improved staff performance by identifying areas of improvement and implementing effective training sessions. ● Assures that all orders are within the budgeted or adjusted budgeted parameters to include adjusting of inventories up or down to accommodate the business needs
● Maintained strong working relationships and partnerships with affiliate vendors.
● Ensured that all orders are within the budgeted or adjusted budgeted parameters to include adjusting of inventories up or down to accommodate the business needs
Muvico TheatersBox Office
Jan. 2007 - Sep. 2008
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