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Work Background
CognizantSEO and SEM optimization specialist
Apr. 2022 - Jun. 2023Lisbona, Portogallo• SEO and SEM optimization specialist for digital marketing
• Coordinated with other departments to ensure efficient workflow processes
WebhelpIT Analyst
Jun. 2021 - Apr. 2022Lisbona, Portogallo• First line technical assistance and customer service for domotic devices
• Developed and implemented IT solutions to streamline business processes
• Identified areas of improvement in existing systems and proposed changes accordingly
Sos Solidarietà ONLUS e Laboratorio EcotecnologicoContent Creator and Digital Marketing consultant
Mar. 2019 - May. 2021Salerno, Campania, Italia• Content creation for educational videos for schools, assistance in planning projects
• Created compelling visuals to accompany written content.
• SEO optimization for existing webpages
• Management of paid advertising campaigns http://www.sosolidarieta.it/
SELLBYTEL Group SpainFirst line technical assistance (B2C)
Sep. 2018 - Jan. 2019Barcellona, Spagna• First line technical assistance and customer service for electronic devices
• Developed training materials for customers on the use of new or existing products and services
• Analyzed customer feedback to identify areas where additional product and service knowledge was needed
• Configured software applications according to customer needs while ensuring compliance with industry standards
HCL TechnologiesIT Analyst (B2B)
Aug. 2017 - Dec. 2017Kraków Area, PoloniaIT analyst with strong customer service orientation.
First line technical assistance on the following: - Network services (access to the server, peripherals, shared folders, LAN and VPN connectivity)
- Business applications (Lotus Notes, MS Outlook, MS Office package, SAP applications)
- User account management and security groups (Tivoli Identity Manager, Adaxes, Active Directory)
- Application implementation (SCCM) and basic configuration
- Provide diagnosis / troubleshooting of hardware / software / network problems via phone / email / chat, including:
- Installation and troubleshooting of software
-Lotus Configuration and troubleshooting.
- Windows remote assistance.
-Citrix troubleshooting.
-SecurID RSA support.
- Windows operating systems.
- Software support.
- BlackBerry support.
-Support for Apple products (Macbook, Ipad, Iphone).
- Coordination and management of relations with suppliers and support staff that provides hardware / software / network troubleshooting.
- Administration and supply of user access and exit controls.
-Using the call tracking system to document and manage problems and job requests and their resolutions and circumvention
-Support for Premium / dedicated customers Additional tasks:
- Incident management and cooperation with various groups
Politicamente ScorrettiPoliticamente Scorretti
Sep. 2014 - Oct. 2014Content production and social networks setup:
Politically incorrect.
Sabina Guzzanti - TG PorcoSEO and SEM Consultant, Content Creator
Jun. 2014 - Jul. 2017Roma, Lazio, ItaliaSabina Guzzanti - TG PORCO / Production assistant
ROME, ITALY - MAY 2015 - JULY 2017
TGPORCO is a satirical format conceived and written by Sabina Guzzanti,
initially self-produced and distributed on the web. Made in 4 series between
2015 and 2017.
Note:
The second series was funded in crowdfunding through the Produzioni dal
Basso platform.
The third series was broadcast by La7 within the PiazzaPulita transmission.
Tasks:
• Video editing
• Assistance in SEO and SEM optimization • Assistance in the design and implementation of communication and crowdfunding campaigns
Freelance Videomaker - Freelance VideojournalistOnline communication - Intelligence collettiva
Apr. 2013 - May. 2015Rome Area, ItalyCreation and editing of videos to support information activities for web communication.
Category: Content production.
Nibiru Prj22Nibiru Prj22 - Content production
Jan. 2012 - Jan. 2017Salerno Area, ItalyNibiru Prj22
Design and production of audiovisual content
Online communication / distribution setup
- Music video
- veejaing
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