Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
SEO and SEM optimization specialist
CognizantSEO and SEM optimization specialist
Apr. 2022 - Jun. 2023Lisbona, Portogallo• SEO and SEM optimization specialist for digital marketing • Coordinated with other departments to ensure efficient workflow processes
IT Analyst
WebhelpIT Analyst
Jun. 2021 - Apr. 2022Lisbona, Portogallo• First line technical assistance and customer service for domotic devices • Developed and implemented IT solutions to streamline business processes • Identified areas of improvement in existing systems and proposed changes accordingly
Content Creator and Digital Marketing consultant
Sos Solidarietà ONLUS e Laboratorio EcotecnologicoContent Creator and Digital Marketing consultant
Mar. 2019 - May. 2021Salerno, Campania, Italia• Content creation for educational videos for schools, assistance in planning projects • Created compelling visuals to accompany written content. • SEO optimization for existing webpages • Management of paid advertising campaigns http://www.sosolidarieta.it/
First line technical assistance (B2C)
SELLBYTEL Group SpainFirst line technical assistance (B2C)
Sep. 2018 - Jan. 2019Barcellona, Spagna• First line technical assistance and customer service for electronic devices • Developed training materials for customers on the use of new or existing products and services • Analyzed customer feedback to identify areas where additional product and service knowledge was needed • Configured software applications according to customer needs while ensuring compliance with industry standards
IT Analyst (B2B)
HCL TechnologiesIT Analyst (B2B)
Aug. 2017 - Dec. 2017Kraków Area, PoloniaIT analyst with strong customer service orientation. First line technical assistance on the following: - Network services (access to the server, peripherals, shared folders, LAN and VPN connectivity) - Business applications (Lotus Notes, MS Outlook, MS Office package, SAP applications) - User account management and security groups (Tivoli Identity Manager, Adaxes, Active Directory) - Application implementation (SCCM) and basic configuration - Provide diagnosis / troubleshooting of hardware / software / network problems via phone / email / chat, including: - Installation and troubleshooting of software -Lotus Configuration and troubleshooting. - Windows remote assistance. -Citrix troubleshooting. -SecurID RSA support. - Windows operating systems. - Software support. - BlackBerry support. -Support for Apple products (Macbook, Ipad, Iphone). - Coordination and management of relations with suppliers and support staff that provides hardware / software / network troubleshooting. - Administration and supply of user access and exit controls. -Using the call tracking system to document and manage problems and job requests and their resolutions and circumvention -Support for Premium / dedicated customers Additional tasks: - Incident management and cooperation with various groups
Politicamente Scorretti
Politicamente ScorrettiPoliticamente Scorretti
Sep. 2014 - Oct. 2014Content production and social networks setup: Politically incorrect.
SEO and SEM Consultant, Content Creator
Sabina Guzzanti - TG PorcoSEO and SEM Consultant, Content Creator
Jun. 2014 - Jul. 2017Roma, Lazio, ItaliaSabina Guzzanti - TG PORCO / Production assistant ROME, ITALY - MAY 2015 - JULY 2017 TGPORCO is a satirical format conceived and written by Sabina Guzzanti, initially self-produced and distributed on the web. Made in 4 series between 2015 and 2017. Note: The second series was funded in crowdfunding through the Produzioni dal Basso platform. The third series was broadcast by La7 within the PiazzaPulita transmission. Tasks: • Video editing • Assistance in SEO and SEM optimization • Assistance in the design and implementation of communication and crowdfunding campaigns
Online communication - Intelligence collettiva
Freelance Videomaker - Freelance VideojournalistOnline communication - Intelligence collettiva
Apr. 2013 - May. 2015Rome Area, ItalyCreation and editing of videos to support information activities for web communication. Category: Content production.
Nibiru Prj22 - Content production
Nibiru Prj22Nibiru Prj22 - Content production
Jan. 2012 - Jan. 2017Salerno Area, ItalyNibiru Prj22 Design and production of audiovisual content Online communication / distribution setup - Music video - veejaing

Requests

Touchpoint image
0
Looking for a Job
Remote Customer Service Opportunities
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Valentino on Intch
Customer Service
565944 people
17
Holistic sleep coach, business owner
17
COO | Sales manager
26
Art Assistant (Freelance, project based)
Customer ServiceCustomer Care Specialist
172986 people
17
Holistic sleep coach, business owner
26
Art Assistant (Freelance, project based)
18
Marketing & Customer Service Manager