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Work Background
Norfolk SouthernCyber Security Engineer
Dec. 2022Atlanta, Georgia, United StatesResponsible for scoping, scheduling, scanning and coordinating the remediation of any vulnerabilities identified.
Creating and maintaining vulnerability management policies, procedures and training.
Reviewing and defining requirements for information security solutions.
Organizing network-based scans through Tenable to identify possible network security attacks and host-based scans to identify vulnerabilities in workstations, servers and other network hosts.
Developing risk-based mitigation strategies for networks, operating systems and applications
Compiling and tracking vulnerabilities and mitigation results to quantify program effectiveness
TEKsystemsCyber Security Analyst
Aug. 2021 - Jan. 2022Atlanta Metropolitan Area
Oversight SystemsSaaS Support Engineer
Dec. 2019 - Jan. 2021Greater Atlanta AreaActively monitor application performance and maintain system up time, while troubleshooting application reported software errors and exceptions
Communicate with other Customer Service teams on resolving and answering escalated technical problems and issues
Detect and diagnose data any code-related issues in Oracle database and/or Red Hat Server Collect and document information about product performance, product application problems, and failures
Resolve customer issues within committed SLAs and timelines
ExecuSourceSystem Engineer
Oct. 2018 - Dec. 2019Smyrna, GeorgiaFunctioning as a Systems Engineer under the Information Security Department
Responsible for helping develop, implement, and maintain the security architecture
Scanning servers for software vulnerabilities (Tenable Nessus) and helping implement remediation
Developing proficiency in security software and all software integral to security and patching responsibilities(i.e. Cisco AMP, Symantec, SCCM, etc.)
Utilizing scripts to help automate wherever possible(Python, Powershell)
Aventure TechnologiesWindows System Engineer
Jun. 2016 - Oct. 2018Greater New Orleans Area
Robert Half TechnologySystem Administrator
Aug. 2015 - Jun. 2016Greater New Orleans AreaInstall, maintain, and upgrade servers
Provide Tiers I, II, and III Technical Support for end users( Faculty and Students)
Creating and Modifying User accounts
Maintaining accounts through Google Admin
Documenting work through tickets(Spiceworks)
ConvergenzServer Administrator
May. 2013 - Jan. 2014Greater New Orleans Area• Receive and interpret vulnerability scan
• Remote into servers, workstations, and/or printers; perform maintenance, upgrades, and correct security issues
• Coordinate with ISSO and AISSO for future RETINA scans and CAT I/CAT II issues
• Assist Network Team as needed
• Assemble scripts for system administration ( batch command scripting)
Epsilon IncIT Specialist
Aug. 2012 - May. 2013Providing IT support for 186 sites nationwide through electronic, telephone, and direct communication.
Assisting in System Access Authorization Request(SAAR)form process
Reporting to Technical Lead weekly with status reports Providing information on MITSC-RES Service Desk for NGEN planning team
EyefinityTechnical Support Specialist
Mar. 2011 - Aug. 2012Covington, LouisianaResponsible for the configuration, shipping, and handling of $50,000 in company hardware on a daily basis
Collaborating efforts with co-workers through Windows Live Messenger, Microsoft Outlook, Telephones
Direct interaction with customer through telephone and email while working towards a resolution
Troubleshooting problems over the telephone or utilizing Cisco WebEx
Software housed on Windows systems and used in combination with SQL Server 2005/2008 R2
Army National GuardInformation Systems Specialist
Dec. 2009 - Dec. 2015Hammond, LAResponsible for maintaining unit communications as member of Communications section(S-6)
Coordinate with other members in section on non-computer related communications issues(i.e. radios, antennas, satellites)
Configure, Maintain, and Monitor Routers and Switches(Cisco)
Meet IAT level II standards in accordance with 8570
Maintain DoD Secret Clearance
Provide Technical Support for Network at all levels
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