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Work Background
MCIWAH Mortgage Customer Service Representative
Oct. 2024• Handled inbound customer calls in a courteous and professional manner, ensuring first call resolution through effective problem-solving. • Escalated customer issues to appropriate staff for resolution, following client processes and maintaining accurate CRM records. • Strictly followed client processes for handling financial issues and inquiries, complying with confidentiality requirements.
Horizon HealthDental Receptionist
Mar. 2024 - Oct. 2024De Smet, South Dakota, United States• Managed appointment schedule to ensure timely and efficient patient care, following organizational guidelines. • Collected and verified patient demographic information in a confidential manner, ensuring accurate records. • Communicated financial expectations to patients, collected co-pays, and coordinated payment plans for revenue cycle success.
United States Postal ServiceRural Carrier Associate
Jan. 2024 - Mar. 2024Huron, South Dakota, United States• Sorted and delivered moderate to heavy loads of mail and packages along assigned route, rain or shine. • Provided exceptional customer service by picking up mail from customers and selling stamps and money orders. • Developed strong organizational skills and physical stamina while working both indoors and outdoors.
PharMericaPharmacy Technician
Jun. 2022 - Oct. 2023• Pre-packaged medications with precision and efficiency, ensuring accurate dispensing for patient safety • Conducted regular inventory checks and maintained optimal stock levels to meet facility demands • Removed expired medications to uphold quality control standards and regulatory compliance
Commonwealth of PA, Torrance State HospitalSecurity Guard
Apr. 2018 - Sep. 2021Torrance PA• Responds to all fire/smoke and intrusion alarms and takes appropriate actions. • Answers telephone calls and transfers call when appropriate. • Directly responsible for traffic and parking control. • Conducts foot and/or vehicle searches for missing patients as per policy. • Conducts Security related investigations and completes all required documentation. • Makes rounds by foot or vehicle of various areas, buildings, and grounds. • Maintains communications via portable radio, including 800 MHz radio, with other Officers, others onthe Hospital radio net, or incoming/responding emergency personnel. • Checks and reports the condition of the hospital's roads during inclement weather (i.e., ice, snow,heavy rain) .• Removes any small debris (small branches, etc.) from roadways. Calls in the road and/or sidewalk crewswhen necessary. • Monitors and operates CCTV equipment. Takes appropriate actions to monitored events. • Makes announcements and pages over the hospital public address system. • Checks for appropriate I.D. badges/privilege levels. • Assures all visitors are properly signed in and provided a temporary I.D. tag.
Diamond Pharmacy ServicesPharmacy Data Entry Technician
Jul. 2017 - Mar. 2018Indiana, PA• Entered prescription data into a computer system for verification by pharmacists at Diamond Pharmacy Services. • Communicated effectively with facilities and physicians' offices to ensure accurate and timely processing of prescriptions.
Dollar GeneralKeyholder
Dec. 2016 - Feb. 2017Apollo, Pennsylvania, United States• Managed store opening and closing procedures, including cashier till management and customer service. • Oversaw employee schedules, breaks, and general store maintenance. • Stocked merchandise and ensured a smooth operation of the store.
CVS PharmacyPharmacy Technician
Dec. 2015 - Nov. 2016Greensburg, Pennsylvania, United States• Managed prescription orders, corrected billing errors, and filled prescriptions at CVS Pharmacy • Provided exceptional customer service by addressing inquiries, syncing prescriptions, and ensuring timely medication delivery. • Collaborated with pharmacists to resolve prescription issues and enhance overall customer experience.
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