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Work Background
PIXELOCRACYSoftware Engineer
Mar. 2024
Xrysi EukairiaSoftware Engineer
Sep. 2022 - Mar. 2024As a member of the web team, my primary responsibility is working on the visual elements that our users and customers interact with. We utilize ReactJS and Ruby on Rails as our preferred technology stack. However, our work goes beyond the boundaries of the browser. We actively engage with back-end components and leverage the APIs provided by our back-end teams to ensure seamless integration and functionality.
team.blueSenior Customer Experience Associate
Oct. 2021 - Dec. 2021RemoteResponsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met. Dealing with hosting and billing support and also dealing with payments and invoices. Helping customers resolve purchasing problems and assisting customers with relevant products and services. Reporting bigger problems to the managers. Handling customers in person, via tickets system or over the phone.
team.blueCustomer Experience Assistant
Jul. 2021 - Sep. 2021RemoteProvide assistance and consulting to our customers via Voice, Email and Chat.
Own each help request, treating each customer with care, realness, integrity.
Document relevant details to help customers and your colleagues with future requests.
Target in first contact resolution, if first call resolution cannot be met, properly code trouble tickets for escalation to 2nd level support
Provide customer feedback to Supervisors and Managers in order to improve products, services, and customer satisfaction
Avis GreeceSenior Experience Associate
May. 2018 - Jul. 2021Iráklion, Crete, Greece
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