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Work Background
EGAN društvo za consulting d.o.o.Technical Operations, Sales Manager & Web Developer
Aug. 2020Stari Grad, Federation of Bosnia and Herzegovina, Bosnia and HerzegovinaAt Egan Consulting in Sarajevo, I honed my skills in web design and development, creating complex websites for a wide range of clients, from small businesses to large e-commerce projects. My expertise included creating brands, developing blogs, and designing simple company websites, as well as developing revenue-making projects integrated with social media platforms such as "Mimi," "Lupylu," and "BeHired." In addition, I analyzed revenues and created interactive charts to help companies better understand their business performance. This not only allowed companies to make informed decisions but also helped them identify areas for growth and improvement. Overall, my ability to design and develop websites, as well as analyze data and create interactive charts, allowed me to provide comprehensive web development services to my clients at Egan Consulting, and contribute to the success of their online presence.
Holland America LinePhoto and Video Manager
Mar. 2014 - Sep. 2018Seattle, Washington, United StatesAs the Manager of the Photo department for a large cruise line, I was responsible for providing exceptional guest service, producing high-quality images, achieving revenue goals, and overseeing all aspects of the photo laboratory and photo gallery operations. My skills in accounting, scheduling, reporting, staff training and development, succession planning, and inventory control enabled me to liaise with onboard and shore-side teams effectively, promoting all areas of the photo operation and driving the business forward in accordance with the company's goals. I developed strategies to enhance revenue and productivity goals, increasing sales and achieving cruise targets. One of my most notable achievements was creating and holding presentations about retail products that are sold on board, which increased sales by 29% to 50%. I also conducted team huddles for performance updates and trained staff on providing excellent customer service, emphasizing the importance of creating an exceptional customer experience in the industry. Overall, my expertise in management, business planning, and analysis ensured that I was able to manage the Photo department effectively while promoting the company's goals and enhancing revenue and productivity.
OCEAN IMAGES (UK) LIMITED & Holland America LinePhoto Laboratory Manager
Oct. 2011 - Jan. 2014As a contractor for Ocean Images (UK) LIMITED at Holland America Line in Seattle, I was responsible for troubleshooting technical issues with photo lab equipment, using innovative techniques to identify and resolve any hardware or software problems on various brands including Noritsu, FujiFilm, Konica, Epson, and Sawgrass. I also installed and maintained WAN and LAN networks, ensuring they were always up to date-and operating effectively. My dedication to providing exceptional customer service and building professional relationships helped me develop, price, and package photo orders, delivering high-quality products on time, every time. Additionally, I provided photography training and development for photographers and conducted weekly lab inventories to ensure accurate stock control. I was always ready to assist customers with their imaging products and services and was able to adapt to changes in procedures, schedules, and business needs with ease. My expertise in Adobe Creative Cloud enabled me to maintain an in-depth knowledge of products, and ensure a safe work environment by following all safety and environmental procedures. Overall, I have a proven track record of being able to troubleshoot all hardware and software issues in the photo lab and maintaining a high standard of work at all times
Konzum d.o.o. Bosna i HercegovinaGraphic Web Designer
Apr. 2007 - Sep. 2011Rajlovacka Cesta 7100 SarajevoAt Merchandising Konzum in Sarajevo, I held the same position as my previous role at VFcomer, working as a Manager, Photographer, and Web Editor for an online retail shop. In this capacity, I expertly captured and processed high-quality images of a wide range of products using Adobe Photoshop, and uploaded them onto web servers for online sales. Additionally, I leveraged these images for successful marketing campaigns. As a customer support expert, I was the go-to person for resolving any online ordering issues and ensuring a positive customer experience. Along with these web and marketing duties, I also took on branding and merchandising responsibilities for the company, including editing, printing, and labeling design products to be marketed throughout the country.
VF Komerc DooWeb Editor
Jan. 2000 - Feb. 2007Kurtha Shorcha 7As a Manager, Photographer, and Web Editor at an online retail shop, I was responsible for capturing and processing high-quality images of various products using Adobe Photoshop and uploading them onto the web servers for online sales. Additionally, I utilized these images for marketing purposes. In addition to my creative responsibilities, I was also the go-to support for customers who required assistance with online orders, ensuring that they received an exceptional experience that resulted in positive customer feedback.
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