The Naming Sisters LLCCustomer Success Manager
Nov. 2018 - Jan. 2024• Managed client onboarding and guided customers through brand and product naming
processes.
• Acted as the primary point of contact via Zendesk, handling client inquiries and issues.
• Led project timelines and ensured all deliverables met client expectations.
• Built and maintained strong client relationships, regularly gathering feedback to improve
services.
• Monitored project performance using KPIs to enhance client satisfaction.
• Collaborated with clients to align naming solutions with their business strategies.
• Addressed and resolved client concerns promptly to ensure smooth project execution.