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Work Background
Customer Success Manager
The Naming Sisters LLCCustomer Success Manager
Nov. 2018 - Jan. 2024• Managed client onboarding and guided customers through brand and product naming processes. • Acted as the primary point of contact via Zendesk, handling client inquiries and issues. • Led project timelines and ensured all deliverables met client expectations. • Built and maintained strong client relationships, regularly gathering feedback to improve services. • Monitored project performance using KPIs to enhance client satisfaction. • Collaborated with clients to align naming solutions with their business strategies. • Addressed and resolved client concerns promptly to ensure smooth project execution.

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