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Work Background
AmazonProgram Manager - Retail Programs
Aug. 2022São Paulo, Brasil• Managed the "Baby Registry" and "Climate Pledge Friendly" programs, ensuring alignment with strategic business goals. • Acted as a key liaison between stakeholders and cross-functional teams, enhancing project execution efficiency. • Utilized SQL for data analysis and developed dashboards, delivering actionable insights to stakeholders.
- Managed and coordinated feature launches to enchance customer experience and drive engagement to both programs.
ShopeeSenior Program Manager - Seller Programs
May. 2021 - Jul. 2022• Managed the Extra Free Shipping Program, enhancing user experience and driving consumer adoption. • Collaborated with cross-functional teams to streamline program onboarding and ensure seamless integration. • Developed targeted marketing initiatives that significantly increased program engagement. • Launched features tailored for the Brazilian market, contributing to the program's growth and success.
ZendeskSales Development Representative
Jan. 2020 - May. 2021• Prospected and qualified leads for both Enterprise and SMB segments, enhancing the sales pipeline. • Educated clients on customer experience improvements and digital transformation strategies. • Developed and pitched omnichannel strategies that increased client engagement and satisfaction.
ZendeskLead Development Representative
Mar. 2019 - Dec. 2019São Paulo
TwitterSales Account Manager Intern
Jan. 2018 - Feb. 2019São Paulo- Strategic consultant for brands, managing campaigns and delivering results.
- Coordinated implementation of customized paid media campaigns to achieve Media & Entertainment client objectives.
- Optimized approximately 300 campaigns by applying best practices for budget allocation across paid media products.
- Developed performance analyses aligned with each client’s objective to drive retention or increase investment by 30%.
- Coordinated strategic alignment with internal stakeholders (Research, Content Partnerships, Brand Strategy) to develop high-impact event proposals.
MastercardSales Strategy Intern
Apr. 2017 - Nov. 2017Greater São Paulo Area- Provided tactical organization with data analysis and sales forecasting to support the commercial team.
- Delivered weekly sales performance reports and data analyses to support strategic decision-making.
- Contributed to P&L presentation activities in weekly meetings.
- Developed customized sales metrics reports for each client within the Sales team portfolio.
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