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Work Background
LawhiveUS Lead Legal Assessment Specialist
Mar. 2025
Eagle Eye NetworksAccount Executive
Aug. 2024 - Dec. 2024• Consistently exceed sales quotas with 121%+ attainment, while also exceeding KPIs for territory growth and partner engagement.
• Achieved 27% year-over-year sales growth in key Northeastern markets, including the Midwest, Mid-Atlantic, and Great Lakes regions.
• Forged strategic partnerships with top resellers, driving a 35% increase in market penetration and expanding the client base by 20% through focused sales initiatives and CRM utilization.
• Executed 250+ discovery calls monthly to assess client needs, enhancing lead qualification processes and driving a 30% increase in conversion rates through CRM analytics.
• Successfully developed a sales pipeline that resulted in a 30% increase in qualified leads, contributing to a 15% growth in quarterly revenue.
CDM ConsultingMarketing Consultant
Feb. 2024•Conduct thorough market research to understand industry trends, customer behavior, and competitive landscape.
•Create brand positioning and messaging strategies in the the A/E/C industry.
•Work closely with clients to understand their business goals and marketing needs.
•Provide expert advice and recommendations to improve marketing effectiveness.
AdwerxManager, Inside Sales
Oct. 2021 - Jan. 2024Remote• Achieved between 105% and 176% of the target for over 2 years by developing accountability systems to drive sales performance across the team.
• Personally closed over 1M in sales in 2023, owning relationships with key strategic accounts.
• Spearheaded the team's expansion from 4 to 10 representatives, skillfully coaching and mentoring two team members for well-deserved promotions.
• Achieved through strategic delegation, constructive feedback, and regular one-on-one meetings.
• Pioneered enhancements in the sales administration process, targeting the most time-consuming aspects and driving a 77.4% surge in input productivity within the initial two months. Subsequently, maintained consistent input levels by sustaining the implemented improvements.
• Orchestrated demand generation strategies utilizing CRM tools, resulting in a 30% increase in qualified leads over six months.
• Conducted performance evaluations for 50+ representatives quarterly using performance management tools, boosting service quality and team efficiency.
LegalZoomSales Coach
Aug. 2018 - Oct. 2021• Successfully devised and implemented a comprehensive sales training program that yielded a 20% surge in sales team productivity while achieving a 5% reduction in customer churn.
• Demonstrated a substantial 32% growth in sales figures through personalized one-on-one coaching and fostering a positive, performance-oriented culture within the team.
• Effectively decreased escalations to Senior Leadership by 15% by implementing tailored training programs for 15 sales representatives, equipping them with the necessary skills and knowledge to handle customer concerns and resolve issues independently.
• Skillfully managed a team of 7 Account Executives, resulting in a 20% revenue increase within a significant account segment.
• Accomplished this by meticulously reviewing sales calls, formulating effective strategies, and optimizing the productivity of each Account Executive.
• Significantly enhanced sales productivity by an impressive 35% through developing and delivering continuous training and coaching sessions for a high-performing 28-member Account Management team.
LegalZoomCustomer Care Team Lead
Jan. 2016 - Aug. 2018• Expertly created and formulated a comprehensive set of 19 training courses tailored for Customer Care Representatives. This encompassed developing curricula, instructional materials, documents, and written assessments, resulting in an exceptional training completion rate of 95%.
• Launch and management of BPO with Sykes - service side with performance KPI Management.
• Devised, monitored, and executed programs to elevate customer satisfaction from 85% to 92%. Accomplished this by effectively managing on-site customer service representatives through monthly meetings, incentive programs, and diligent performance monitoring.
• Spearheaded implementation of innovative service improvement initiatives within the Customer Care team, yielding the highest customer satisfaction scores across the company. This exceptional achievement led to a remarkable 25% reduction in customer complaints, solidifying the team's commitment to excellence in customer service.
LegalZoomCustomer Care Representative
Feb. 2015 - Dec. 2015• Proficiently addressed customer inquiries by employing active listening techniques and delivering personalized solutions, consistently maintaining an
outstanding customer satisfaction rating of 95% throughout a dedicated 9-month duration.
• Nurtured meaningful customer relationships, fostering business growth and development through exceptional service delivery. This resulted in a 10% rise in
repeat customers, showcasing a deep commitment to providing an exceptional customer experience.
• Analyzed customer data to proactively assess existing issues and identify potential solutions, allowing for timely and effective problem resolution while demonstrating a strong grasp of product knowledge
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