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Work Background
Seminaries and Institutes of ReligionInstitute Instructor
Jul. 2022Tempe, Arizona, United States- Facilitate daily university level courses of sundry scripture and religious topics to university students at ASU.
- Design weekly instructional materials to meet the needs of the various classroom dynamics for university/college aged students.
- Build relationships and serve as mentor for the students.
- Organized and lead the development of courses in Spanish for 2+ years; leading to a 150% registration growth with in the Latin community for the institute in Metro Phoenix.
EllucianEnterprise Customer Success Manager
Oct. 2019Chandler, Arizona- Managed entire customer lifecycle, focusing on onboarding, adoption enhancement, satisfaction, and risk mitigation to contribute to department 30+ NPS score, retention and contract renewals.
- Cultivated trusted advisor relationships, driving continuous value from products and leading customer advocacy development by exhibiting a high ROI.
- Collaborated with customers to set and realize critical goals improving file processing time from 45+ days down to 5-7 days, maximizing product value.
- Recommended an approach to leverage ChatGPT and automation to address critical customer needs and issues to maintain NPC score above 30.
- Demonstrate strong communication and collaboration skills working with Sales on a bi-weekly schedule, and with Dev and Marketing groups monthly. Unified towards a common objectives and nurturing significant customer relationships.
- Partnered with Sales to conduct executive business reviews, sustain annual revenue streams, and drive account growth, demonstrating effective team alliance.
YelpCustomer Success Manager II - Bilingual
Feb. 2015 - Oct. 2019Scottsdale, AZ- Led advertising accounts of 300+ businesses within United States and Canada in both English and Spanish.
- Drafted advertising content catered to approximately 142 million unique Yelp users monthly.
- Developed and sustained daily, positive relationship with over 40 business owners of small to
medium size businesses in order to understand the specific intricacies of business.
- Optimized ad spend to maximize a 2.4% click-through rate benchmark through advertising
campaigns.
Zions BankAssistant Branch Manager
Jun. 2011 - Nov. 2014American Fork, UT- Directed the operation, finances and sales of the branch. Handled training, hiring and coaching of a team of 15+.
- Achieved top 2% in Utah Central Region in sales. Attained highest sales bonus within the Utah Central Region month-over-month for 3 quarters.
- Grew non-interest and interest revenue by 150% in late 2013-2014, by strategically planning with banking business partners (i.e. Merchant Service Manager, Private Banker, Commercial Lender, etc).
- Increased regional ranking of financial center from second-to-last place to second place by applying a successful sales strategy. Managed sales goals of the branch while meeting and exceeding personal sales goals.
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