Granite TelecommunicationsSr IT Business Analyst
Jan. 2009 Lead and manage multiple, large implementations of system automation of Telecommunications and Advance Data Services.
Analyze client's business rules and process through document analysis, interviews, workshops, and workflow analysis.
Manage projects in ADO, writing user stories (EPIC, Feature, User Story) along with the Acceptance Criteria.
Manage Process Analysis & Redesign of the current applications, meet business user needs, and develop business specifications to support these modifications.
Generate the business requirement including the AS-IS process, proposed solution, issues, risks, and assumptions.
Create Process flow diagrams to understand the AS-IS process and collaborate with the team to design the TO-BE process based on the gathered requirements, identify the gaps between, and draft the gap analysis document. Lead the team involved in designing, developing, maintaining, and continuously improving the applications.
Assist business users to improve the user experience and business process.
Oversee training and ongoing support for Junior Business Analysts.
Document user guides for new applications to be used for training.
Oversee integration between multiple systems (in-house and outsourced development).
Define the best practices for implementation, maintenance, and upgrades of major applications.
Manage projects in the PM role as needed, including daily managing Daily Scrum Meetings to gather feedback from the team on work accomplished and any impediments needing assistance/removing roadblocks
Lead scrum ceremonies like Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
Work with the release engineers to test and approve monthly system releases. Act as the lead QA Analyst and 1-1 business user testing. Oversee project execution, including tracking progress, resolving issues, and making adjustments as needed.
