Manu Goel Mukherjee

Customer Experience

CopywritingContent WriterMarketingCRM managerCustomer Care SpecialistCustomer Retention SpecialistLife CoachingData Entry AssociateCall CenterSales & BizDevCall Center SupervisorCustomer ServiceConsultingCustomer Success ManagerClient Relations SpecialistChat SupportLive ChatData Entry SpecialistService Quality ManagerData EntryBusiness AnalystCustomer ResearcherEngagement ManagerAccount Manager

Manu Goel Mukherjee is a highly accomplished professional with 14 years of experience in Product Management, Channel Partner Management, Sales, and Technical Support, demonstrated across MNCs like Honeywell Security Group and IbexKayenn Pvt Ltd, and startups such as Zomato. She has a proven track record of driving business growth, evidenced by increasing Zomato users to 200,000 and contributing USD 173K annually, alongside improving monthly site NPS over 50%. As a Product Manager, she successfully introduced new products and managed 34 existing and developed 16 new Channel Partner Programs, improving and sustaining a Quarterly Channel Partner NPS above 60%. Her strategic acumen is further highlighted by streamlining the RMA process for Ibex products, resulting in INR 75K savings and reduced lead times. Manu's expertise also encompasses identifying new prospective clients, generating sales revenue reports, and analyzing customer feedback to enhance customer experience and introduce new features. As a seasoned Customer Experience Leader with over a decade of experience in transforming client interactions and driving satisfaction, Manu excels in leveraging data-driven insights to enhance customer engagement strategies with decision making abilities that directly impact and bring revenue to business With a passion for innovation, Manu has spearheaded numerous successful projects and assignments, that have significantly boosted client retention.