AccorHuman Resources & Training Manager
May. 2001 - Mar. 2004London, England Metropolitan AreaIbis Euston 380 rooms, 1 restaurant, 1 bar, conference facilities for 180pax, 55 associates Ibis Heathrow 364 rooms, 1 restaurant, 1 bar, 55 associates; Reducing Total staff turnover from in excess of 100% (2000) to 19% for both hotels (2004)
Creating and Implementing a Telephone Techniques Training Course that has been adopted by Ibis UK
Creating an Induction programme that has been adopted throughout Ibis UK Responsibilities Identifying Training needs, sourcing, planning and monitoring, Sourcing and developing Telephone Techniques course which has been adopted across Ibis UK, Training & Monitoring Players 2003 Program, Devising Ibis Standard Induction Procedure which has been adopted across Ibis UK, Provision of Induction training to new members of staff, Implementation of Recruitment Process to Ibis/Accor standards, Screening, Selection, Interview and Recruitment of all staff members, Administration of Internal Transfers, Management of Personnel Files to comply with ISO 9001 & 9002 and legal requirements, Membership of Ibis UK, Accor London and Heathrow Area Human Resources Committees, Grievance and Disciplinary Procedures, Staff Appraisals, Applications for Work Permits, Organising team building events
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