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Work Background
Neighborhood Defender ServiceChief Operating Officer
Mar. 2020 - Jan. 2025United StatesOrg Scope: $59M budget • 200+ attorneys • 11 direct reports across HR, IT, Ops, Finance, and Facilities
Nonprofit public defense provider with multi-state presence in New York, Texas, and Michigan
Key Achievements:
•Launched 3 new regional offices across Texas and 3 in New York city—led site selection, hiring team, lease negotiations, regional marketing, remote work policies, and security protocols from scratch.
•Cut $480K annually in offsite storage costs by digitizing 120,000+ case files and enforcing new e-record policiesorganization-wide.
•Reduced IT vendor spending $120K/year by transitioning services in-house; developed hybrid security + tech model in collaboration with internal IT team.
•Led four years of rolling union negotiations across three states: integrated CBAs into handbooks, standardized policy language, and improved contract rollout efficiency.
Experience WorksNational Director of Operations / Chief Operating Officer
Jan. 2010 - Mar. 2020Org Scope: $121M budget • 31 states + Puerto Rico • 45+ total direct/indirect reports
National workforce development nonprofit for older workers.
Key Achievements:
•Closed 124 offices in 90 days, transitioning to full remote work and saving $300K annually - prevented service disruption despite federal funding cuts.
•Rescued $1.3M from disallowed costs during a federal OIG audit by independently verifying in-kind contributions and rebuilding documentation chain.
•Secured a Walmart Foundation grant and built a job-readiness pilot with 100% placement rate: co-developed
curriculum with employer partners.
• Led enterprise tech transition, replacing legacy CRM, finance, and HR systems in <12 months—boosted internal reporting speed and grant tracking accuracy.
Arnold Center IncDirector of Services and Operations
Jan. 2001 - Jan. 2010Org Scope: $5M budget • 20 direct reports across Finance IT, HR, Ops, healthcare, and manufacturing • 2 facilities
Community rehabilitation organization providing quality of life services for people with differing abilities.
Key Achievements:
• Led tech transition, increasing both increased client time keeping and Medicaid invoicing accuracy, leading to increased revenue.
• Raised $1.4M for a facility expansion campaign, increasing manufacturing output and enabling new product line development.
• Reduced turnover by 60% among direct care staff through flexible scheduling, communication improvements, and a new onboarding framework.
• Led CARF and ISO certifications, guiding transition from ISO 9001 to 14001 and earning highest-level CARF accreditation multiple cycles in a row.
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