Neighborhood Defender ServiceChief Operating Officer
Mar. 2020 - Jan. 2025United StatesOrg Scope: $59M budget • 200+ attorneys • 11 direct reports across HR, IT, Ops, Finance, and Facilities
Nonprofit public defense provider with multi-state presence in New York, Texas, and Michigan
Key Achievements:
•Launched 3 new regional offices across Texas and 3 in New York city—led site selection, hiring team, lease negotiations, regional marketing, remote work policies, and security protocols from scratch.
•Cut $480K annually in offsite storage costs by digitizing 120,000+ case files and enforcing new e-record policiesorganization-wide.
•Reduced IT vendor spending $120K/year by transitioning services in-house; developed hybrid security + tech model in collaboration with internal IT team.
•Led four years of rolling union negotiations across three states: integrated CBAs into handbooks, standardized policy language, and improved contract rollout efficiency.