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Work Background
DysonManufacturing Quality
Sep. 2016Johor, MalaysiaFloor care & cordless mqe
Venture Corporation LimitedSQE IQC
Nov. 2015 - Sep. 2016Johor Bahru, Johor, Malaysia
ERL MAINTENANCE SUPPORT SDN. BHD.Instrumentation
Jun. 2015 - Nov. 2015KL Sentral
MFIResearch Student
Jul. 2012 - May. 2015Being a student is fun, but it does have its down side. For most students it is the first time that they have left home and is therefore somewhat disconcerting. The realization that there is now no mechanism around to take dirty smelly clothes and magically transform them into clean ones is a horrible one. There is also the feeling that nobody at university particularly cares about you, or how you are doing. This is not true; all our courses come complete with a free mentor. It is important that you get on well with your mentor, laugh at his or her jokes, pay regular visits etc. You get to meet your mentor in the first week of your course, and keep in touch for the rest of your stay in the university. If you have any questions about how life is lived, or university procedure, ask your mentor first. They may not know the answer, but they will certainly know someone who might. Perhaps the most important thing about being a student is that it is a time of your life when you can devote yourself pretty much entirely to something that really interests you. If you enjoy writing sonnets, an English course is a great place to be. And if you enjoy making what Electricity can do, a Diploma in Electrical Engineering makes a great deal of sense. Hence, degree, and post grad education level.
Cypark Resources BerhadIT Business Analyst
Jul. 2010 - Jul. 2015•Create tickets, respond to tickets, and escalate tickets as necessary to the proper groups. Each ticket must have detailed troubleshooting documentation that explains the problem, work done on the problem and the resolution to the problem. •Assist end-users and IT specialists by phone and email with first-level technical support; working to resolve as many incidents at the Tier I level. •Troubleshoot cell connections and their peripherals (Bluetooth printers). •Work with senior IT staff on projects and troubleshooting issues. •Respond timely to staff requests when resolving issues. •Document changes within established parameters and escalate those which need higher level review. •Contribute knowledge and updated information to maintain the Knowledge base. •Follow set policies and procedures when assisting clients to ensure proper handling of requests. •Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis. •Demonstrates ability to take ownership of client issue with minimal assistance after initial training period. •Maintains a satisfactory standing in grading scale that includes calls handled, average handled time, missed calls, etc.
SuperceedIT Support
Jul. 2010 - Jul. 20121. Help co-workers with little to no technical know-how.
2. Quickly solve IT issues to keep things on track.
3. Check on recurring issues.
4. Solve problems remotely.
5. Study trends.
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