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Work Background
Equilibria ServicesChief Operating Officer at Equilibria
Aug. 2018Global
Equilibria ServicesGlobal Operations Executive
Jul. 2013 - May. 2020InternationalManage the business of Equilibria globally in the areas listed below:
• Embody and Lead Equilibria’s vision and mission
• Enhance Equilibria’s brand and reputation
• Demonstrate Equilibria’s value proposition
• Identify emerging coaching and business opportunities
• Supervise account management of existing clients
• Recognize and avert emerging breakdowns
• Act as the account manager for predetermined clients
• Proposal development for new and existing clients
• Enhance client relationships
• Manage coaches leading client engagements
• Develop and manage (in collaboration with the Executive team) the strategy and plan for the different operations and offerings
• Monitor and report on client results, business results, progress toward internal goals and objectives, lessons learned, best practices, etc. to the rest of the Equilibria Executive Team
• Support Equilibria, with the execution of existing business contracts and agreements
• Proactively lead and champion the implementation of Equilibria’s offerings
• Grow the Business globally
Equilibria ServicesFocal Point Thailand
Apr. 2012 - Jun. 2013Manage a key Equilibria client account (Fortune 100 client) in the areas listed below:
• Account management, relationship building and growing of a key engagement with a Fortune 100 Company from the Oil and Gas sector in Thailand,
• Coaching executives and leaders within the client organization. • Grew the engagement and established metrics and reporting structure to meet and exceed client expectations.
• Supported client in achieving their mission to heavily reduce incidents within their operations.
• Worked closely with our coaching teams to improve the competency of our coaches and ensure service excellence.
Equilibria ServicesProduct Development Manager
May. 2009 - Apr. 2012Manage Equilibria’s product development in the the areas listed below. • Managed and coordinated Equilibria product development projects. • Evaluated and resolved feasibility, design optimization, and production issues with an array of different materials (digital and printed). • Researched and monitored existing client base and business developments to identify potential new product opportunities. • Worked with and supervised other departments to establish a design, product development, and delivery strategy. • Managed project budgets and prepared budget reports for executive leadership. • Supervised, managed and contributed to the development of world-class Equilibria materials
Equilibria ServicesSenior Coach
Jan. 2005International• Be a Personality Diversity practitioner, certified by Equilibria. • Deliver Equilibria workshops and programs all over the world.
• Act as the account manager to ensure customer satisfaction before, during and after each engagement.
• Have the ability to help companies integrate the E-Colors, Personal Intervention and the 8 Essentials in their businesses.
• Work with leaders across organizations and executives and coach them on how to steward and lead these processes internally.
• Coach individuals at all levels of the client organization to be able to improve their individual and team performance through the implementation of Equilibria’s tools.
• Implement practical applications and sustainable performance enhancement processes that allow for individuals and organizations to achieve their desired results.
• Raise awareness about personality related Strengths & Potential Limiters of participants in coaching engagements.
• Enhance personal safety behavior awareness – “How could I get hurt and how do I plan to prevent it?” in high risk environment engagements.
• Enhance safety interactions – “What makes it difficult to exercise Stop Work Authority?”
• Develop effective communication skills amongst team members of client organizations.
• Deliver one-on-one coaching to give and receive a safety intervention.
• Coach clients in the difference between Reaction & Response and how it can impact personal safety.
• Listen to understand the specific needs of the client, operation, team and individual to then effectively design a customized coaching solution to meet or exceed those needs and requirements.
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