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Work Background
AgileAI LabsIndependent Affiliate
Oct. 2024Optimizing the SDLC using AI in a secure environment. Learn how to write better business requirements, testing criteria and use predictive testing against native code for less defects and better outcomes. https://agileailabs.com/ DM me if you’d like to learn more!
Tradeport Counseling and Mediation AssociatesPractice Administrator
Apr. 2024Portsmouth, New Hampshire, United States• Implemented Google Workspace and optimized court-ordered mediation invoicing
• Revised website and social media accounts to drive growth and created an onboarding process for new clinicians.
• Reduced missed appointments by 20% through the creation of appointment reminders.
DigitunityConsultant
May. 2023 - Apr. 2024• Collaborated with development to create collateral for AT&T and Digitunity's "10 Cities Project" to promote services and increase market share in the digital equity space
TALONSenior Director, Training and Product Enablement
Dec. 2022 - May. 2023Created the company's first revenue generating training program as a product SME; including live webinars, knowledge base articles and the framework for future LMS modules. Assisted development with product configuration, testing and shipping feature enhancements.
TALONSenior Director, Customer Success
Aug. 2021 - Dec. 2022Portsmouth, New Hampshire, United StatesB2B2C Series A healthtech start-up. Worked with enterprise and SMB level medical third party administrators, brokers and their employer groups to implement, onboard and optimize the product.
Portsmouth Regional Hospital - New HampshireDirector of Physician and Provider Relations|Business Development
Mar. 2014 - Aug. 2021Portsmouth, New Hampshire, United StatesOn the business development leadership team driving strategic, measurable growth across multiple service lines and supporting a medical staff of over 500 providers.
Wentworth-Douglass HospitalPatient Advocate
Jan. 2008 - Mar. 2014Dover, New Hampshire, United StatesSupported patients and hospital quality by logging and tracking patient self-reports related to care, risk, and financing. Supported new processes and policies. Co-created the hospital’s first Patient and Family Advisory Council. Led patient focus groups. Trained practices on Press Ganey reporting. RLDatix super user.
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