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Work Background
CVS HealthInformation Technology Portfolio Manager
Mar. 2023Ottawa, Ohio, United States-Responsible for book of 14 Tier 1 IT Vendors (1M+ in yearly spend) Including Cisco, Avaya, MongoDB, Informatica, and Verint.
-Responsible for IT Vendor relations and liaison between technical teams and vendors to insure proper communication of licensing needs and accountability of future growth or downsizing per roadmaps.
CVS HealthTelecommunications Manager
Nov. 2017 - Jan. 2024Ohio, United States- Responsible for day-to-day leadership of 24x7 Telecom Voice team of Fortune 5 company
- Provide leadership in resolving telephony infrastructure incidents in both Cisco and Avaya environments.
- Oversee staff of telephony engineers and analysts to provide build and operations support.
- Interface with internal customers from PM to VP level to ensure delivery of projects on a timely basis and within budget
- Interface with executive leadership to communicate progress during outage events.
3KeyLogicNOC Manager
Apr. 2016 - Nov. 2017Dublin, OH- Responsible for managing the operation of the NOC, including scheduling to meet staffing requirements upon ticket and call volume history, hiring, managing, coaching and evaluating personnel, partnering with peer management to ensure resolution of service issues, and direct the evolution of processes and procedures related to the day-to-day NOC operations.
- Responsible for communicating enterprise impacting events to Director and VP level management
- Coach and mentor senior and junior technicians to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
- Develop, refine, and document NOC and project delivery policies, processes, procedures, and associated systems requirements and drive their implementation and use
- Responsible for ensuring that the NOC meets/exceeds all contractual SLA obligations
- Responsible for assigning correct resources to projects and developing initial project plans and timelines.
- Technical oversight of projects currently in flight to assure delivery on time, with a high level of quality, and within scoped hours.
3KeyLogicLead Consultant Engineer
Jul. 2014 - Apr. 2016Dublin, OH-Responsible for design and implementation of customer projects in a timely fashion while meeting customer standards
-Responsible for being technical lead to junior engineers on larger projects and making sure that proper procedures are followed
-Completed projects include NOC relocation, SIP turn-ups, Data Center failover testing, AP installation, IPv6 Implementation, CUCM/Unity/UCCX implementation, Data Center Relocation, Nexus Core Network upgrades and hardware implementation
-Mentor and review Engineer I & II work to ensure client satisfaction
3KeyLogicL3 UCCE\Voice Engineer
Jan. 2013 - Jul. 2014Dublin, OHResponsible for the support of Omnicare's UCCE and Voice infrastructure which includes CUCM, Unity, Cube GW's, UCCX, CVP, ICM, PG's, and CAD.
3KeyLogicL2 Data and Voice Network Engineer
Apr. 2012 - Jan. 2013Dublin, OHResponsible for data and voice support of the Omnicare network which includes 2 data centers and over 200 remote IPT locations. Day to day support issues included routing and switching, wireless, firewall, VPN, CUCM, Unity, and UCCE in an enterprise Cisco environment.
VerizonVoip Implementation Engineer
Sep. 2008 - Apr. 2012Responsible for post sale customer discussions on the Verizon VoIP design and the functioning of its various components. Build the technical logical pieces of the service, including the assignment of IP addressing, the configuration of access routers and creates the SIP Domain Name for DNS, building SBC configurations. Initiate Pre Install Testing (PIT) and verifies all systems are provisioned correctly in Verizon's network. Confirm details with the customer on various special features required by the customer to implement a successful VoIP Solution.
Cardinal HealthNetwork Analyst
Dec. 2007 - Oct. 2008Support Enterprise Cisco Network Provides leadership in resolving network and system problems and selects and follows appropriate outage/recovery procedures. Effectively communicate outages to technical and business leadership. Troubleshoot level 1 network issues comprising of Cisco routers and switches and follow escalation procedures if needed
IBMNetwork Analyst
Jan. 2007 - Dec. 2007Support Enterprise Cisco Network Create, Troubleshoot, and Resolve tickets using Remedy ticketing software. Provides leadership in resolving network and system problems and selects and follows appropriate outage/recovery procedures. Interfaces effectively with customers, internal company departments, and telecommunications providers. Troubleshoot layer 1-3 network issues comprising of Cisco routers and switches and Visual CSU’s
Ennis, Inc.IT Support
Jul. 2000 - Jan. 2007Strategically handles all hardware, software and network problems level support Played a key role in network redesigning from old coax bus topology to cat-5 star topology Provides assistance in migration of server from other location to ours Supervises all computer, printer and network systems within plant Performs test and recommend purchases of new hardware and software Performed Layer 1-3 troubleshooting and Layers 1-2 onsite support
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