Worldwide Flight ServicesPassenger Service Agent
Mar. 2007 - Oct. 2009Enfield, Nova Scotia, Canada• Handled the ground operation of American Airlines and other American carriers out of Halifax Airport, including passenger services, baggage service, and flight crew liaison. • Ensured safe and timely boarding and unloading procedures for passengers and flight crew. • Followed airport and customs security protocols. • Obtained Restricted Operator Certificate to use aeronautical radio to communicate with flight crew and dispatch. • Maintained composure and met airline turnaround expectations while working in high-stress environment.