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Work Background
Chapa-De Indian HealthLearning & Development Manager
May. 2024
Golden 1 Credit UnionLearning Development Manager
Sep. 2017 - Feb. 2024Sacramento, CaliforniaSupervise a team of seven.
Collaborate with Leadership on strategic tactics for the department and organization.
Ensure organized implementation of training updates in collaboration with the team, leadership, and business partners.
Lead the creation of materials for eLearning modules, Instructor Lead training, event collateral, and supervisory materials.
Develop tracking systems to ensure material completion.
Track Compliance program completion based on a two-year plan.
Ensure staff adherence to the ADDIE Model.
Conduct weekly 1:1 meetings, quarterly professional development meetings, and annual performance evaluations.
Create leader materials for managers as directed by Executive Management.
Golden 1 Credit UnionE-LEARNING Designer
May. 2016 - Sep. 2017Sacramento, CAConduct client meetings.
Adhere to the ADDIE Model.
Create ADDIE Model process document.
Develop Writing Style Guide for the department.
Create eLearning modules for project rollout, Compliance program, ILT courses, and event materials.
Promoted to manager within 14 months.
Bay Area AcademyData, Technology and Instructional Design Specialist
Nov. 2011 - Apr. 2016Maintain and build databases of information to help track training participant completion and post training data. Created a registration database with a technology design firm for our proprietary use. Research and test new technology as the need arises (tablets, LMS systems, website design, webinar materials, etc.). Design and maintain the organizations website on a daily basis. Creation and maintenance of forms and spreadsheets for daily use throughout the organization. Ongoing technical support to coworkers and County staff development. Creation of online modules on a local and statewide level. Implementation of these course through an easy to use Learning Management System. Working with a Subject Matter Expert to get valuable information to social workers through online learning. Statewide collaboration on project for all users.
Guide By CellDirector of Client Services
Aug. 2011 - Nov. 2011San Francisco Bay AreaContinuous contact with clients over the phone to facilitate ease of use of product. Constant email communication with clients in order to keep the company top of mind. Liaison between clients and our marketing/sales department and engineers to help facilitate the improvement of all products. Creation of systems and processes to streamline workflow.
Bay Area AcademyTraining Assistant
Oct. 2009 - Aug. 2011San FranciscoProvides onsite assistance and support for Bay Area wide Child Welfare trainings. Ensure training room is setup and ready for training, by reserving and setting up the training room, delivering curriculum and provide all onsite materials for the trainings. Attend all county meetings and ensure proper notes are taken and distributed to the appropriate people. Ensuring full communication between the counties and the trainers to ensure needs are met. Development and distribution of training fliers. Creation of brochures and Policy and Procedures manual for Monterey County Department of Social Services
Mickaela Colvin PhotographyPhotographer
Jun. 2007
Carlson Financial AdvisorsOffice Manager/Administrative Assistant
Aug. 2006 - Nov. 2009Belmont, CAProvides executive and administrative support for a Certified Financial Planning firm that manages nearly 50 million dollars for private investors. Duties include responding to client requests for data and transactions, preparing and processing client information, preparing and delivering periodic statements, maintaining communication with clients and financial custodians, scheduling and calendar management for principal partner and implementing office efficiency strategies.
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