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Work Background
SAP Fioneer SAP QA Lead Engineer
Apr. 2024Led QA for SAP-based transaction banking, defining test plans in Confluence/GitHub and test cases in Xray. Performed SAP GUI and SOAP testing, using ABAP for debugging and data setup. Built API tests in Postman and planned performance/security testing. Collaborated cross-functionally on quality gates, metrics, and mentoring.
SAP Fioneer SAP QA Engineer
Mar. 2024
Solvetect ConsultingAssociate
Mar. 2023Los Angeles Metropolitan AreaPerforming Quality Assurance jobs related to testing SAP CPQ.
Heisenberg TestingOwner & CEO
Mar. 2022 - Jan. 2024Contracted for the following positions: SDET; BizOps & Senior QA
Engineer.
These roles have entailed: Composing end-to-end UI tests utilizing Cypress
Creating integration tests
Re-testing Pull Requests on the dev/QA environment
Recording testing procedures in Confluence
Developing and managing processes
Providing technical assistance
InsiconTest Automation Engineer
Jun. 2021 - Mar. 2022As a Test Automation Engineer, my primary responsibilities
included: Composing and maintaining automated scripts through Visual
Studio using C# for product regression
Participating in end-to-end tests, integration, API, and
stress/load tests automation routines
Configuring databases using Microsoft SQL Management Studio
Utilizing the TFS Bug tracker as a tool for bug management
NetSeT Global SolutionsQA Engineer
Mar. 2020 - Jun. 2021As a QA engineer, my responsibilities were: Analyzing business requirements, designing, developing, and executing test plans and test cases for Manual and Automated testing
Involved in developing new and updating existing Automation test cases using Selenium WebDriver and TestNG with Java
Bug logging and tracking through Jira and Zephyr
Creating and executing QA test cycles
Develop and create test data, retrieve and manipulate test data through SQL
Testing Web services through SoapUI and Postman
Writing User Manual and updating technical documentation
Participate in requirements analysis, sprint planning, demo, daily stand-up, and other meetings
HTEC GroupQA Analyst & Customer Support Engineer
Mar. 2019 - Mar. 2020About project: 9mCollab is a complete solution for team collaboration, communication, knowledge creation, and knowledge preservation. As QA analyst my responsibilities were to:
Write, maintain and follow test scenarios, test plans, testing documentation via Test link
Report on testing progress via Jira
Execute manual tests including feature, smoke, sanity and regression tests on different platforms (Web, Android, iOS)
Create and execute API automated test scripts via Postman
Perform load/stress tests via JMeter
Perform localization testing As "internal Scrum master" I am responsible were to:
Facilitate team for better creativity and tries to improve the efficiency of the development team
Arrange daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process
Remove impediments and ensure smooth functioning of my team
Choose next Scrum Master As Customer Support engineer, my responsibilities were are to:
Respond in a timely manner on all customer complaints or questions received through 9mCollab, support email, website
Convert complaints to support tickets and take them through support funnel on Hubspot
Provide best effort reply over email via Hubspot (in short time with relevant information and question if your reply satisfies user)
Make sure that response to the customer is sent in an hour since it is received
Reproduce bugs, document feedback
Work internally with product and development teams to get an answer to customer complaints, questions, feedback
Be the voice of the customer (VoC) and represent their interests inside 9mCollab organization
Initiate customer requests to be implemented, provide justifications behind their requests
Document and create a knowledge base for 9mCollab organization on how to solve specific customer complaints, questions, feedback
NCR CorporationImplementation Coordinator
Jan. 2019 - Mar. 2019Project Management Develop or assist in the creation and ongoing management of the rollout schedule.
Update, track, and adjust the rollout schedule on a timely basis.
Identify installation risks, escalate and implement risk mitigation strategies.
Recognize, document, and implement process/project improvements Coordination/Scheduling Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer’s satisfaction and per SOW.
Responsible for maintaining the rollout schedule.
Responsible for updating QuickBase (or similar) database with equipment and services data.
Coordinate post-startup activities. (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.)
Identify out of scope activities per SOW and communicate to Project Manager.
Ensure that the requested site level activities are scheduled within standard process time frames.
Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Deployment Services centers.
Coordinate with other vendors as needed for delivery of equipment or services.
Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.
Ensure any necessary billing data is provided to the appropriate parties.
Revenue outlook by customer and revenue deferral release as defined by a customer Communications Establishes and maintains communications with a project team. A project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s).
Participates in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned.
Provide updates to the project status via QuickBase.
TelenorConsumer Renewal and Retention Officer
Sep. 2018 - Jan. 2019Within this role I was responsible for: Retaining consumer customers via phone and/or SMS predominately on prepaid;
Renewing consumer customers contracts via phone and/or SMS;
Performing cross/up-sell activities in all calls, also incremental sales;
Educating customers on digital services and sell all available services in all calls/interactions;
Achieving and/or overachieving set targets in sales, contract renewal and retention;
Giving fast, accurate and professional information to customers about all sales and/or post-sales services.
TelenorConsumer care and Sales inbound/outbound representative
Oct. 2017 - Aug. 2018Within this role I was responsible for: Selling and recommending new products and services to the customers;
Handling incoming telephone calls;
Providing all information to the customers;
Handling written customer requests;
Performing billing-related tasks;
Forwarding to the competent offices any comments or feedback from customers.
Poseban PoklonMarketing and Sales Internship
Jan. 2017 - Mar. 2017My role was in sales and marketing where I had to work on development of the whole system which suppose to be attractive to future customers. I’ve contributed with marketing, sales and logistic plans and many new partners and agreements. Poseban Poklon is a start-up established in Belgrade which is an online gift shop with a purpose to offer original ideas to people who pursue original presents for their close friends, family members or business partners.
Adria Media Serbia d.o.o.Digital Marketing Intern
Jan. 2016 - Mar. 2016Within this role I was responsible for creating and developing Facebook pages.
To do this effectively I had to use online programmes for editing pictures.
AIESEC SerbiaVice President Corporate relations Career Days
Aug. 2015 - Mar. 2016Career Days is a project started by AIESEC Local Committe Faculty of Economics 22 years ago. The project consists of two parts: workshops delivered by companies (such as Atria, Delhaize, Mercator etc) as well as an employment fair where delegates can leave their C.V.s and get valuable information which could help them in their future careers, all in purpose of helping decrease the unemployment ratio in Serbia as well as giving students a push in the right direction towards their future career. - While I was at this position I was in charge of finding companies to participate in the fair, communication with HR’s and directors of the biggest international companies established in Belgrade. The main task was to mediate and connect students with these companies and enable them to persue their carees in one of them. - Organizing and running a 2 day workshops of non-formal education as part of the project. - Social Media assisting on official Facebook page of the project.
AIESEC SerbiaEvent Manager Marketing&PR Global talent
Mar. 2015 - Sep. 2015
AIESEC SerbiaConsulting house team
Nov. 2014 - Mar. 2015The core idea behind this project was to provide international students with the opportunity of working in small and medium entreprises in Serbia. In order to make this happen my responsibilities where: -market research
-contacting companies
-meetings
-negotiating terms of cooperation with companies
AIESEC SerbiaProject Manager Social care
Aug. 2014 - Oct. 2014- My role was to match international students with Serbian NGOs for internship. - I was in charge of overall students experience while they were working for NGOs,in multicultural environment catering for all their needs in order to provide them with adequate practice and make they stay as comfortable.
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