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Work Background
GM FinancialAssistant Vice President Product Management
Jun. 2020 - Apr. 2025United States, Fort Worth* Lead 11 Dealer Originations Product Owners focused on execution of strategic initiatives to enhance customer experience, improve efficiency, reduce operating costs through automation to achieve increased no-touch underwriting and funding.
* Conduct Backlog Audits to ensure quality, traceability, and accuracy of backlog management.
* Conduct monthly end user feedback sessions to expose pain points and improvement opportunities.
* Acting Release Train Engineer for Dealer Originations, coaching Product Owners and Scrum Masters in agile best practices, as well as building and maintaining high performing teams, ensuring teams are continuously improving.
* Lead Agile Release Train Ceremonies, to include Iteration Demos, Bi-weekly Stakeholder Syncs, and PI Planning Pre-Planning and PI Planning Event.
* Create and maintain ART Single Pane of Glass dashboard in AZDO, which serves as a one stop for team members through Business Stakeholders to easily see initiative status, team performance, and delivery plans at team level through ART level.
* Partner with Business Stakeholders, Product Management and IT Leadership to determine prioritization of strategic initiatives while also balancing "Run the Engine" work.
* Work closely with Engineering Leadership to size strategic initiatives for forecasting time to market, as well as resource management, risks, and dependencies.
* Maintain Product Roadmaps and provide Monthly Business Reviews to IT Senior Leadership and E+ Team.
* Lead Daily Stand Ups with IT Leadership to discuss iteration status, roadblocks, risks, IT scope creep, and resource concerns.
* Instrumental member of GM Financial's Transformation Team tasked to convert our IT Organization to an Agile Operating Model.
GM FinancialAssistant Vice President - Commercial Lending Systems
Aug. 2016 - Jun. 2020United States, Fort Worth* Led team of 14 BSAs and Production Support team members, as we partnered with development team and business leaders to build new Commercial Vehicle Lending systems, for Credit and Funding for both retail and lease offerings.
* Maintained Production Support of new Wholesale Lending systems and Commercial Lending underwriting systems, striving for excellent customer service by meeting or exceeding MTTR and SLAs
* Guided BSAs on best practices in gathering requirements and controlling scope creep, as well as quality pre-implementation and post-implementation testing
* Once the Commercial Vehicle Lending systems were productionalized, I instituted 21 day release cycles to enhance and improve the systems for better user functionality.
GM FinancialBSA Manager - Commercial Vehicle Lending
Mar. 2014 - Aug. 2016
GM FinancialSr. Business Systems Analyst - Commercial Lending Systems
Mar. 1998 - Mar. 2014Responsible for gathering and documenting system requirements and configuration of the wholesale management system. Documented business process workflows. Work closely with the Commercial Lending senior management team, as well as the application vendor, project management, and a large audience of various internal department heads and team members, to include Cash Management, Accounting, and Internal Audit. Guided the Commercial Lending business team on best practices for efficiency lifts, as well as procedure documentation. Instrumental in integrating existing dealer database with new system to ensure data integrity was maintained throughout company. Modified existing OFAC processing to include new Commercial Lending dealer and owner information. Documented system support processes and procedures for our department , which are retained on our SharePoint Knowledge Base. Mentor team members who are new to the BSA role. Provide day to day system support and maintenance of the Wholesale Management System, along with documenting requirements for enhancements to be included in upcoming releases.
Toyota Financial ServicesCredit Analyst
Jan. 1990 - Dec. 1997Provided indirect lending service for the largest dealer in the branch, as well as several other key dealers. Analyzed high volumes of credit applications ranging from A+ to D paper on lease, retail, personal and business applicants. Reviewed contracts for Truth and Lending and ensure state contract regulations where met. Maintained good rapport with dealer bodies to include dealer principals. Compiled month end purchasing reports and delinquency/loss ratios on assigned dealers. Supervised credit investigators. Conducted wholesale inventory audits, as needed, and assisted with monthly Dealer Watch analysis and reports. Assisted in bank cutoffs with wholesale transfers and provided on-site presence at SOT dealerships.
Chrysler FinancialCustomer Account Representative
Jan. 1985 - Jun. 1990
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