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Work Background
Dotcom DesignWebsite Project Manager
Dec. 2024Iowa City, Iowa, United States• Overseeing projects from contract signing to billing, ensuring seamless execution and alignment with Master Service Agreements (MSAs) and internal workflows.
• Acting as the primary liaison between clients and fulfillment teams, providing clear project updates, documentation, and ensuring timely deliverables.
• Managing project plans in Asana, conducting internal kickoff calls, and proactively identifying potential roadblocks to streamline execution.
• Leading team stand-up meetings to track progress, delegate tasks effectively, and ensure deadlines are consistently met.
• Reviewing project deliverables against client requests and internal quality standards before final submission.
• Maintaining professional client communication, setting boundaries on scope changes, and coordinating with sales on budget adjustments when necessary.
• Monitoring team capacity, advocating for additional resources when needed, and ensuring efficient workload distribution.
• Documenting all project activities in Asana, providing comprehensive reports on milestones, challenges, and outcomes.
UndrdogMarketing Automation Specialist
Oct. 2022 - Feb. 2025RemoteBuilding complex discounts and deals within Shopify Plus natively using Shopify Scripts (without external apps or discount codes):
• BOGO campaigns
• Tiered discounts
• Automatic discounts for specific segments of users
• LTV automated discounts Leveraging Shopify Launchpad to schedule deals and events ahead of time, along with front-end visual changes (theme switching). Automating email and SMS notifications and reminders using Klaviyo and SMSBump. • Using smart flows and segments instead of simple campaigns to send reminders to those who didn't act on the deal
UndrdogCustomer Success Manager
Apr. 2022 - Oct. 2022Remote• Helping customers get the best experience with our e-commerce platform (Shopify Plus)
• Analyzing CSM data to identify patterns and prevent problems from happening through automation and preemptive answers on our CSM platform (Gorgias)
• Developing and implementing customer service policies and procedures, including maintenance of internal records for warranty and technical support issues.
• Updating the company website with tips, FAQs and documentation. • Keeping the 4.83 customer success score on Gorgias.
Dineco Sales Design Consultant
Nov. 2021 - Apr. 2022Trebinje, Serb Republic, Bosnia and Herzegovina• Visit customers' homes/offices/hotels and produce AutoCAD drawings of space to be furnished.
• Selecting color schemes, styles, themes, and layouts to bring the design to life.
• Using digital design software to create prototypes, drawings, and renders to show the clients what the end product will look like.
• Working with other professionals to improve and upgrade existing designs.
• Coordinate and prepare primary layout and detail drawings for fabrication according to compliance requirements and specifications using Corpus.
BRANDEDInternal Communications Manager
May. 2021 - Jun. 2021Remote• Planning, editing, and writing content for an internal newsletter and blog that fostered organizational knowledge sharing and understanding. • Facilitating cross-organizational engagement to promote learning about different teams' roles, responsibilities, and working practices. • Cooperating with product managers to gather information and transform PROBLEM-SOLUTION ticket briefs into the easily-digestible copy.
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