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Work Background
MewsGainsight Administrator
May. 2023Remote
OrgvueCustomer Success Operations Manager
May. 2022 - May. 2023
ImpervaCustomer Success Operations Manager and Gainsight Admin
Apr. 2021 - May. 2022Belfast, Northern Ireland, United KingdomProgressed into Gainsight Administration role to help operationalize our Customer Success team as it continues to grow. Work with numerous functions to ensure the Gainsight Instance is maintained and updated with accurate data to create workflows for our CSM team through automation and semi-automation. Also work on various other programs within the CS operations team to keep everything running smoothly and help our team provide the High Quality output that they are known for.
ImpervaCustomer Success - Tech Touch
Sep. 2019 - Jun. 2021Belfast, United Kingdom
GolfNow, a division of Golf ChannelCustomer Success Manager
Jan. 2019 - Sep. 2019Belfast, United KingdomFocus for my team is ensuring the success for our clients distribution of tee times on GolfNow.com, Teeofftimes.co.uk, and directly on their booking engines. We aim to maximise revenue for our clients through the use of technology, dynamic pricing, and our years of experience in the marketplace.
GolfNow, a division of Golf ChannelSales
Oct. 2011 - Jan. 2019Belfast, United KingdomI manage a team of Course Sales Associates to help drive rounds and revenue at all of our partner courses and try and help our partners be more successful with their online green fee sales through multiple channels including TeeOffTimes.co.uk, GolfNow.com, and directly through their own websites.
Bushmills Inn HotelGuest Services
Mar. 2010 - Apr. 2011Bushmills, Northern Ireland
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