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Work Background
Melbourne International Comedy FestivalVenue Manager
Mar. 2025 - Apr. 2025Melbourne, Victoria, Australia
Palace ForeshorePromoter Rep/ Artist Liaison
Feb. 2025 - Mar. 2025Melbourne, Victoria, AustraliaHad such a great time promoter repping for Before Before Agency at their Palace Foreshore series. In this role I assisted with preparing the artist green rooms and managed the promoter guests lists and VIP attendees in the box office.
Hunger DigitalPublicist (Freelance)
Oct. 2024 - Dec. 2024Melbourne, Victoria, AustraliaDuring an intensive business period, I joined the Hunger Digital team on a contract basis to pitch new independent releases to radio and online publications, both within Australia and worldwide. Our artists saw many wins during this time, including Triple J airplay, features in Rolling Stone, TheMusic and Australian Music Scene, and interviews on SYN, 4ZZZ, and KissFM to name a few. Looking forward to continuing to work with Laura and the HD team into 2025!
BIGSOUND_AUDelegate Desk Supervisor/ Customer Care Rep
Sep. 2024 - Sep. 2024Brisbane, Queensland, AustraliaOriginally hired as Customer Care Representative, I jumped in as a supervisor on the Delegate Pass Collection Desk to support the BigSound Volunteers and alleviate the pressure on the Box Office Manager. In this role, I: - Trained the Volunteer team on Airtable and BigSound processes - Handled any simple ticketing escalations, acting as a first point of call before escalating to the Box Office Manager - Delegated breaks among the team - Continued to perform my duties as a Customer Care Representative throughout the week
Melbourne International Film FestivalEvent Coordinator
Jul. 2024 - Sep. 2024Melbourne, Victoria, Australia
Melbourne International Comedy FestivalRoom Supervisor
Mar. 2024 - Apr. 2024Melbourne, Victoria, Australia
City of Port PhillipSt Kilda Festival - Sponsorship and Special Events Manager
Nov. 2023Port Melbourne, Victoria, Australia- Relationship link between Production, Sponsorship and Programming teams to produce over 60 performances and activations across a suburb wide site at SKF2024 and 2025 - Managed infrastructure logistics for all activations, negotiating site footprints, sponsor chargebacks and public liability. Often juggling competing priorities and deadlines between client and SKF team. - exceptional relationship management and communication skills to ensure all Sponsor needs were met. - Particular attention to safety practices, council policy and procurement restrictions while producing onsite activations
Melbourne International Film FestivalVenue Coordinator
Jul. 2023 - Jul. 2024Melbourne, Victoria, Australia
Solution EntertainmentEntertainment Assistant
Jan. 2023 - May. 2023Melbourne, Victoria, Australia- Procured talent for major, sporting, corporate and private events Australia wide - Followed briefs and created client proposals to pitch talent and entertainment activations - Generated booking confirmation forms and invoices, reconciled client payments and processed supplier invoices - Coordinated the Solution Entertainment social media accounts
Untitled Group Beyond The Valley - Gates Supervisor
Dec. 2022 - Dec. 2022Melbourne, Victoria, Australia- Supervised a team of ten staff members and volunteers on the main vehicle entry gate at Beyond The Valley 2022
- Troubleshooted any ticketing errors on scanning devices, working together with Humanitix staff - Handled any escalations pertaining to ticketing queries and used my judgement to resolve each situation
- Escalated any complex ticketing enquiries to the Untitled Ticketing Manager, Jenna Ridge - Managed staff breaks and covers on shift
Ticketek AustraliaBox Office Supervisor
Jun. 2022 - Jan. 2023Melbourne, Victoria, Australia- Box Office Supervisor for Melbourne's stadium tours, often helping upwards of 100 patrons per night
- Used Zendesk to reply to customer enquiries
- Handled customer enquiries referring to ticketing issues
- Responsible for finding best practices to rectify customer grievances
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