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Work Background
Freelance WritingFreelance writer & Content Management
May. 2014Mumbai Area, IndiaMajor clients: Midas Touch Consultants, JustWords, Text Mercato, DigiDrub, HelloContent, BlogWriter Tech, Pepper Content, Upstox, & Countants Brands: Ellicium, Onix, Flipper Code, Kamer.AI, Praxis InfoSolutions, NuMantra, Binocs, AppMajix, Manipal ProLearn, Unilodgers, LCD Media Type of Content: Blogs, Articles, Thought Leadership, Website content, White papers, Product Descriptions, SEO articles, Landing pages, News articles Industry domains: Technology, eCommerce, Cryptocurrency, Banking & Finance, Travel, Digital Marketing, Real Estate, Market Research
AccolitePrincipal technical writer
Dec. 2012 - Apr. 2014Mumbai Area, IndiaAnalysis and development of documentation for Insurance-related solutions including:
- Dispute Resolution
- On-Boarding solution
- Distribution Channel Management (DCM) Created and updated Knowledge Services Wiki page.
Editing and providing suggestions on product white papers and customer presentations. Working on documentation standards and document structure for user manuals.
Progress SoftwarePrincipal Technical Writer
Aug. 2005 - Dec. 2012Goregaon, Mumbai• Create clear, concise, and correct end-user documentation for Progress BPM products.
• Develop and generate PDF documents, Help (WebHelp and Eclipse help), and Release Notes based on:
o New Features/ Enhancements/ Release Requirement Document
o Documentation Bugs OR Development bugs having documentation impact
o General Improvement based on self review
o Feedback from customers/support team
• Collaborate with the documentation team and cross-functional teams.
• Regular Peer Reviews of User Guides and Help for achieving Quality objectives.
• Creation and Updating of Flash-based demos for easier learning of basic features.
• Guidance and orientation for new team members in documentation standards and practices.
LionbridgeSr. Information Developer
Oct. 2002 - Jul. 2005Creating technical bulletins for product release documents. Updating product user guides and reviewing technical documents. Peer review for other user documentation, as well as Knowledge sharing and troubleshooting
Repro India LimitedTechnical Writer
Feb. 2002 - Jun. 2002Writing computer textbooks for children (Std 3 to 5) for Aptech Pro. Developing subject tips and tricks for better student understanding.
Commit Technologies Pvt LtdTechnical Writer
Feb. 2001 - Dec. 2001Working on various project-based documentation for companies including PSI Data Systems.
Freelancing basisSoftware trainer
May. 1999 - Feb. 2001Imparting training in programming languages (C, C++) to individuals and computer institutes. Training in MS Office and Internet tools to corporates.
Marketing and SalesExecutive
Jan. 1994 - Jan. 1998Marketing of Computers, IBM RS/6000 Workstations & Servers, CAD/CAM software & other IT products.
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