Hollie Nawrocki - Account Executive, HMH

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Work Background

Houghton Mifflin HarcourtAccount Executive

Sep. 2021United StatesThrough effective relationships, the Account Executive is accountable for providing educational content solutions that meet the needs of school districts in an assigned territory. *Designs strategies that address customer needs and issues while meeting assigned quota; targets and prioritizes accounts and activities; analyzes competitors’ activities and adjusts appropriately; utilizes area, national and Per Diem resources effectively. *Strategically plans sales calls by outlined objectives and action steps. Reads the market, recognizes trends, and communicates that information to the Area Management; * Demonstrates knowledge of account history, the processes and procedures specific to each district, and the key issues for each account. Responds to customers’ requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer; *Provides timely and complete information needed for consultants and outside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly. Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product; *Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.

K12Operations Manager

Jan. 2021 - Sep. 2021Knoxville, Tennessee, United StatesSchool Management ▪ Develops and manages relationships with partner districts, state and other education stakeholders ▪ Oversees and helps maintain student records and data; creates/implements/documents processes that ensure student data validity in K12 and 3rd party databases ▪ Acts as point-of-contact and manages reporting issues including all local, K12, state, and federal reporting requirements ▪ Works with administrative staff to ensure the school is in compliance with and meets all audit requirements ▪ Manages the development of school policies and procedures, e.g., assists with the Company’s efforts nationally to develop policies and procedures, training standards and curriculum enhancements ▪ Assists in student recruitment and the planning of school events ▪ Oversees communication between the Company, students and families and districts related to student enrollments, registrations, withdrawals and end-of-year reclamation efforts Culture/People Management ▪ Supervises and Manages office staff and assists with a wide variety of personnel support issues; Makes daily work assignments and monitors the Enrollment and Registration team’s progress toward goals Supervisory Responsibilities: Directly supervises 4-6 Full-Time Equivalents (FTEs). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems • Supports data and logistics of annual standardized testing • Oversees Accounts Payables and Accounts Receivables functions for the school • Oversees and helps in the procurement of equipment, supplies, and services for the office

Houghton Mifflin HarcourtProfessional Services Manager

Jul. 2017 - Oct. 2020Capacity Building & Team Enablement ▪ Built and maintained a highly qualified Regional Service team ranging between 7 and 12 reports both full and part time in multiple states ▪ Prepared and mentored the consultant team to deliver professional learning services for best instructional practices and all products through monitoring, modeling, and ensuring completion of certification paths in conjunction with the Consultant Development Director ▪ Consulted with Regional and National Technical Services and Product Development teams regarding product performance issues, technical planning, technical audits, and open technical cases, and provided input for future product enhancements. Account Implementation Planning and Support ▪ Developed strong partnerships with customers to exceed expectations of professional development and product training to generate growth ▪ Led, monitored, and supported accounts’ implementations with fidelity to model products and/or professional learning services to demonstrate impact and results ▪ Partnered with national data team to present outcomes to customers (district leaders) Sales Support ▪ Collaborated with Sales team to ensure product and professional learning services’ new business, upsell, and renewal strategies are integrated into service delivery ▪ Partnered with Sales team and aligned specialists to identify and craft professional learning service solutions and drove professional learning service revenue to nearly $1M to NC and SC in 2020 Training/Presentations ▪ Delivered training/professional development events to district leaders, instructional coaches and teachers to support HMH programs in multiple modes: synchronous, asynchronous, live online, and in-person while maintaining over a 90% CSAT score year over year Culture/People Management ▪ Conducted evaluations of full-time employees using HMH performance management processes ▪ Provided feedback, learning opportunities, and engagement opportunities for employees

Knox County SchoolsLiteracy Coach

Aug. 2015 - Jul. 2017Vine Middle Magnet• Work directly with teachers in school to provide classroom demonstrations in rigorous standards based teaching • Provide collaborative and one-on-one instructional coaching and facilitate teacher inquiry and related professional development • Work with administrators and teachers to align their work with district priorities • Lead data sessions that look at both formative and summative assessment results and suggest and monitor intervention strategies and materials for struggling students • Focus on enhancing teachers’ abilities to provide instruction that builds students’ literacy skills, is academically rigorous, address the curriculum standards and enhance students’ engagement and ownership of their learning • In addition as a member of a professional coaching community, I participate in professional development and inquiry into my own practice

University of Tennessee, KnoxvilleGraduate Assistant

Aug. 2011 - May. 2015Knoxville, Tennessee Area• Supervised 24 interns over a 4 year period in the following disciplines: ESL, world language, middle grades, high school English, and social studies • Worked in four surrounding counties in 5 school districts • Liaison for the university; collaborated with department chairs, professors, and The Office of School-Based Experiences • Responsible for collaboration with school principals, teachers, and district officials • Co-created rotation schedules for the English as a Second Language interns with the Office of School-Based experiences at UT • Responsible for multiple site visits, observations, and coaching • Responsible for leading pre-service ESL teachers through AACTE’s edTPA process

SaladmasterIndependent Contractor

Sep. 2006 - Jul. 2016Technical support for a global online sales tracking system • Designed and published weekly sales newsletters • Troubleshoot and conducted online training sessions globally • Worked on writing system manual • Consulted with dealers on weekly basis

Columbus Public SchoolsEnglish Teacher

Aug. 1996 - May. 2005Columbus, OhioEast High School Teacher, freshman English • Served as academy teacher in learning community • English Department Chair for three years; served as liaison between administration, English department, and district • Helped develop IEPs for special needs students • Presented at SREB (Southern Regional Education Board) Conference in Nashville, TN 2003 • Maintained constant communication with parents and guardians through phone calls, face-to-face conferences, and written correspondence • Worked with struggling readers and ESL students for entire teaching career • Selected for Columbus Public Schools’ “Best Practices in High School Reading” • Wrote a script and filmed in East High School Classroom to demonstrate reading strategies and engaged learners for new Columbus Public School teachers • Selected to PAR (Peer Assistance and Review) pool of consultants to observe, mentor, and evaluate new teachers to Columbus Public Schools • Applied for National Board Certification Independence High School Teacher, freshman and junior English • American Literature and World Literature • Part of Critical Friends Group where teachers would share, discuss, and evaluate lesson plans and teaching practices • Mentored two student teachers from The Ohio State University • Served on Professional Development Committee