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Work Background
CotivitiSenior Contract Compliance Auditor
Apr. 2025
CotivitiContract Compliance Auditor
Jun. 2023 - Apr. 2025Conduct audits of client supplier billings to identify and quantify financial non-compliance with contract terms, leading to cost recoveries and improved profitability for retail clients.
Utilize retail experience to perform comprehensive audit procedures, analyzing medium to complex reports to identify over and under payments, incorrect deductions, and potential compliance issues.
Communicate audit findings clearly and concisely to internal teams, suppliers, and clients, enhancing transparency and collaboration.
Employ advanced audit tools, including MS Excel and IDEA, to perform data mining and analytics, verifying billing accuracy and compliance.
Meet and exceed productivity and quality standards by managing multiple audit engagements, ensuring timely project completion and high-quality deliverables.
Prepare and present detailed audit reports summarizing findings and recommendations, providing persuasive support for claims.
Review contract language and client transactions to identify key financial provisions, ensuring accurate invoicing and compliance.
Participate in team knowledge sharing and training activities, fostering a collaborative and growth-oriented work environment.
Texas State Auditor's OfficeSenior Auditor
Aug. 2020 - Jun. 2023The State Auditor's Office (SAO) is the independent auditor for Texas state government. Types of audits the SAO performs include financial statement opinion audits, financial audits, compliance audits, economy and efficiency audits, effectiveness audits, and other special audits. Work involves examining, investigating, and reviewing records, reports, financial statements, and management practices to ensure legal compliance with state statutes and internal regulations; and conducting audits for program economy, efficiency, and effectiveness. Senior Auditors perform risk assessments, develop audit programs, conduct audit procedures, reach conclusions based on evidence, and make recommendations to improve government operations. Work is conducted in accordance with generally accepted government auditing standards. Senior Auditors also manage and conduct audit procedures (including IT audit procedures) on financial and/or performance audits of agencies, institutions of higher education, and other entities that receive state funding. Work also includes supervising and training new employees.
Texas State Auditor's OfficeAuditor
Jan. 2018 - Aug. 2020Austin, Texas
Texas Department of TransportationAccountant
May. 2015 - Jan. 2018Performs various responsible accounting-related activities. Work requires contact with governmental agencies. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor. I processed Purchase Order invoices, Contract invoices and Non-Purchase Order invoices.
Texas Department of Family and Protective ServicesChild Care Investigator II
Mar. 2014 - May. 2015Austin, Texas AreaThe position conducts investigations of child day care facilities subject to regulation in accordance with the Human Resource Code, Texas Family Code, Minimum Standards, and agency policies and procedures to determine whether abuse/neglect and/or noncompliance has occurred. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public.
Farmers InsuranceCommercial Service Advocate
Jan. 2013 - Mar. 2014Austin, Texas AreaAnalyze and resolve complex policy and account issues in a timely and accurate manor, with profitability in mind. Communicate effectively with agents and other team members through appropriate mediums.
Process policy transactions.
Manage Phone Pivot for the department.
Member of the Customer Service Employee Engagement Team.
Sears Holdings CorporationRetail Customer Care Offline
Nov. 2010 - Jan. 2013Compose email responses to customer concerns.
• Document detailed case history into a case management system throughout the resolution process.
• Leverages a high level of financial empowerment to make fiscally responsible decisions to improve
customer relations.
• Consistently exceed department goal of 11 emails an hour, averaging 16 an hour. As well as a perfect
quality score.
• Top performer award received multiple times.
Sears Holdings CorporationRetail Customer Care Manager
Nov. 2009 - Nov. 2010Handled highly escalated supervisor calls by analyzing the situation, interpreting policy and using good
judgment to execute effective and satisfactory resolutions.
• Managed service levels by moving agents into different work functions to ensure our customer are
assisted in a timely manner.
• Conducted up-training meetings.
• Clarified any agent questions.
Sears Holdings CorporationRetail Customer Care
Apr. 2009 - Nov. 2009Addressed complex customer concerns via phone while maintaining an average handle time of 200
seconds, 20 seconds below department goal.
• Made recommendations of case resolution based on history of similar issues and within Sears Holdings
guidelines.
Sears Holdings CorporationCustomer Service
Jul. 2008 - Jan. 2013Round Rock, TXRespond to customer emails.
Sears Holdings CorporationCustomer Service Advocate
Jul. 2008 - Jan. 2013Addressed complex customer concerns.
Sears Holdings CorporationRetail Support
Jul. 2008 - Apr. 2009Built customer relations by recommending products and answering basic questions.
• Exceeded sales goal of $5,000 a month consistently.
CinemarkCashier
Feb. 2006 - Jul. 2008Maintained cash purchases by customers.
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