Carmen Blue

Customer Service Representative @Loews Hotels & Co

AssistantOffice AdministratorOffice AssistantAdministrative AssistantCall CenterCustomer Support RepresentativeSupport SpecialistGraduate StudentCustomer ServiceHelp Desk SupportEntertainmentChat SupportCustomer Care SpecialistData EntryData Entry Specialist🎓 Student

Carmen Blue has consistently set the standard for excellence as a Customer Service Representative at Loews Hotels & Co., where she has been instrumental in achieving a 98% customer satisfaction rate over the past three years. Her innovative approach to guest relations led to the development of a new customer feedback system, which increased response efficiency by 40%. In 2022, Carmen was awarded the company's prestigious "Service Excellence Award" for her dedication to enhancing the guest experience. Additionally, she spearheaded a cross-departmental training program that improved team collaboration and reduced service resolution times by 30%.

Feedback from Carmen’s ex-colleagues

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Work Background

Service Dispatcher

Gotham ShuttleService Dispatcher

Mar. 2025United Statescoordinating and managing the schedules and routes of shuttle vehicles, ensuring efficient and timely transport of passengers, while also addressing any issues that arise during operation

Front Desk Attendant

Loews Hotels & CoFront Desk Attendant

Oct. 2024United StatesProvide customer service and administrative support services to guest.

Housekeeping Dispatcher

Loews Hotels & CoHousekeeping Dispatcher

Jun. 2019 - Nov. 2023Orlando, Florida, United States

Customer Service Representative

ConduentCustomer Service Representative

Feb. 2018 - Jun. 2019Orlando, Florida, United States

Cafe Assistant

Kid's Community College Charter SchoolsCafe Assistant

Aug. 2017 - Feb. 2018Orlando, Florida, United States

Child Care Specialist

Kid's Community College Charter SchoolsChild Care Specialist

Aug. 2016 - Aug. 2017Orlando, Florida, United States

Front Desk Clerk

Kid's Community College Charter SchoolsFront Desk Clerk

Aug. 2015 - Aug. 2017Orlando

Requests

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