Carmen Blue has consistently set the standard for excellence as a Customer Service Representative at Loews Hotels & Co., where she has been instrumental in achieving a 98% customer satisfaction rate over the past three years. Her innovative approach to guest relations led to the development of a new customer feedback system, which increased response efficiency by 40%. In 2022, Carmen was awarded the company's prestigious "Service Excellence Award" for her dedication to enhancing the guest experience. Additionally, she spearheaded a cross-departmental training program that improved team collaboration and reduced service resolution times by 30%.More...
Claritssa Dillemuth
Senior Meetings & Events Manager@Loews Hotels
Verified
Claritssa Dillemuth is a seasoned professional in the hospitality industry, currently serving as the Senior Meetings & Events Manager at Loews Hotels. She has built a reputation for her exceptional ability to plan and execute high-profile events and meetings, ensuring a memorable experience for all attendees. Claritssa is known for her meticulous attention to detail, effective communication skills, and creative problem-solving abilities. With over a decade of experience in the industry, she has developed a keen understanding of the intricacies involved in event management. Her passion for creating memorable experiences and her commitment to exceeding client expectations have been instrumental in her success. Prior to joining Loews Hotels, Claritssa held various positions in event planning and hospitality management. Her career journey has taken her through front desk, finance, administration and destination management.More...