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Work Background
Ameristar Casino Hotel East ChicagoSupervisor
Jan. 2023 - May. 2023East Chicago, Indiana, United States- Maintained revered diplomacy between guests and staff to create a pleasant gambling environment.
- Maintained leadership over dealers; granted insight and on-the-job training for new employees.
- Analyzed and reporting live table game activities.
Ameristar Casino Hotel East ChicagoAssistant Pit Manager
Jun. 2021 - May. 2022East Chicago, Indiana, United States- Monitored integrity by all table games personnel towards company policies, procedures, and standards while ensuring compliance to all applicable government regulations.
- Audited incoming and outgoing banks at the beginning and end of my shift as well as bankroll earnings and losses for players.
- Conducted daily operations of the casino table games including disciplinary actions, training, and mentoring of dealers and supervisors.
Oligarchy Entertainment President
Jan. 2021Indiana, United States- Developed company website and logo to illustrate artwork for national attention.
- Coordinating organization of project specifics to finalize the listening experience for audience. - Planning travel logistics of which enhance clientele convenience and sense of value.
- Executing community outreach to friends, family, and social media enthusiast to foster support.
Ameristar Casino Hotel East ChicagoSupervisor
Feb. 2020 - Jun. 2021East Chicago, Indiana, United States- Maintained revered diplomacy between guests and staff to create a pleasant gambling environment.
- Maintained leadership over dealers; granted insight and on-the-job training for new employees.
- Analyzed and reporting live table game activities.
Ameristar Casino Hotel East ChicagoTable Games Dealer
Feb. 2019 - Mar. 2020United States- Delt the games of Blackjack, Baccarat, and Craps with accuracy and proper table gaming procedures.
- Created positive interaction with guest to benchmark a pleasant customer service experience.
- Calculated winning and losing wagers impressively to instill a culture of accuracy and integrity.
Stericycle Expert SolutionsCall center expert
Sep. 2015 - Dec. 2015Indianapolis, Indiana, United States- Assisted with training employees to embody company standards while building quality that encouraged the department to reach and exceed expectations.
- Cold called clients to help build liaison relationships for vehicle owners and their recall partners.
- Transferred clients to dealerships to align recall appointments for different automotive partners.
- Resolved customer inquiries regarding their vehicle's recall and provided them with timely solutions to manage their concerns with ease.
J & J associatesSales Associate
Jul. 2015 - Sep. 2015Indianapolis, Indiana, United States- Traveled door to door daily within numerous different cities in central and southern Indiana demonstrating the knowledge of sales to increase the volume of account holders for the Kirby product. - Displayed exuberant customer service while mastering the company script to build rapport that supported the inclination of the sales.
- Awarded employee of the month for sales consistency.
Bellator Consulting Senior Account Manager
May. 2015 - Jul. 2015Indianapolis, Indiana, United States- Trained employees on sales tactics to obtain accounts for employer.
- Assisted with the actualization of setting up merchandise in fortune 500 retail companies as a daily event to drive sales and explicate DirectTV value proposition.
- Provided exceptional follow up service to our clients to secure the installation of accounts while building & maintaining a trustworthy relationship.
- Exceeded expectations by surpassing company quota requirements.
- Interviewed applicant to mentor for my team.
Fourwinds Resort and Marina Guest Service Agent (Internship)
May. 2014 - Jan. 2015Bloomington, Indiana, United States- Learned the empirical moving pieces which contributes to a successful resort and marina.
- Created, modified, and canceled reservations timely to increase guest satisfaction propensity.
- Answered telephone inquiries and directed contacts toward the proper personnel to satisfy their inquisitions of concern.
YMCA of the USA (National Resource Office)Instructor
Nov. 2013 - May. 2014Bloomington, Indiana, United States- Curated and implemented educational and physical activities to increase the effectiveness of social interaction & health awareness.
- Effectively supervised 20-25 children, age group k-5, to create a safe environment physically & mentally to ensure that all children felt welcomed & respected
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