BootDoctorsOperations Manager & Board Member
Jun. 2007 - Nov. 2017Telluride, ColoradoStrategic leader in the outdoor retail business operations specializing in the ski and bike industry. Helped grow the business from a $3 to $10 million operation by upholding a high level of customer service, establishing and creating standard operating procedures, setting up and assisting an acquisition of another local business, and staying up to date on advancing software technologies.
• Attended board meetings, reviewed and analyzed company financials, approved budgets, and directed overall business decisions.
• Provided organizational leadership to establish company goals, strategies and policies. Created the employee handbook. • Recruited, hired and trained new staff on retail product knowledge, ski equipment systems, IT systems, customer relations and customer service.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Addressed customer concerns with suitable solutions.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Managed scheduling, training and inventory control.
• Spearheaded and led software implementation of a retail management system including point of sale and rental.
• Developed brand marketing plan strategies to increase brand awareness.
• Coordinated marketing events and developed marketing campaigns for showcasing product and service offerings.