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Work Background
Traction RecCustomer Success Advocate
Jan. 2022 - Jun. 2023
TwilioSupport Technician
Sep. 2021 - Dec. 2021Utilized Salesforce, Outreach, and RingDNA to proactively engage customer base and ensure migration to new terms and conditions.
Supported customers in product utilization and plan selection.
Provided technical support for customers who encountered problems within the product platform.
Berkshire Hills Homeowners AssociatioProject Director
Mar. 2019 - Sep. 2021Austin, Texas, United StatesMaintain relationships with vendors, community members, and architectural committee members.
Facilitate projects, monthly newsletters, and litigation support using strong interpersonal effectiveness. Responsible for multi-faceted project management from initiation to close.
Determine project feasibility using the components of the triple constraint model and track processes and deliverables by maintaining work breakdown structures.
Jake's BurgerGeneral Manager / Restaurant Operations
Jul. 2018 - Mar. 2019Brookfield, Wisconsin, United StatesAchieved revenue and profit targets through solid promotional and budget control strategies.
Managed special events with practiced eye for important details such as vendor schedules and expected demand.
Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
Achieved scheduling efficiency that successfully and consistently kept labor costs at or below 18% in my first two months. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
North HIlls Country ClFront of House Supervisor / Event Planner
Mar. 2017 - Oct. 2018Menomonee Falls, Wisconsin, United StatesMonitored liquor costs and adjusted employees’ techniques to reduce use.
Formulated sales strategies for FOH team and recommended strategies for product rotation, purchasing, and pricing of liquor beverages.
Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers’ needs.
Guaranteed top-notch service to members and VIP guests.
Co-coordinated large events such as the Lombardi Classic with an attendance of over 400 people.
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