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Work Background
flypHead of Guest Revenue & Partnerships
Apr. 2024London Area, United Kingdom- Cultivating new relationships with potential partners to generate inquiries and convert to profitable contracts for the short-let property portfolio.
- Managed a portfolio of 250 homes at any given time, maintaining a strong emphasis on the upper end of the market throughout the UK, particularly in London, encompassing properties valued at over £5,000,000
- Cold calling new agents and engendering profitable relationships
- Ensuring customer satisfaction throughout the booking process
Quadrant PartnersPrincipal Consultant
Jun. 2021 - Apr. 2024South Africa- Operated as an independent consultant with a focus on the hospitality, travel and special events sectors.
- Utilising extensive experience at a business leadership level, I provide clients with unique insights into their business strategies, identify improvement opportunities, and streamline operations.
- At Overture Travel, I created a curated luxury travel agency that specialised in bespoke and personalised travel experiences.
- Prioritising exclusivity, attention to detail, and outstanding service, we create unforgettable journeys tailored to each client's specific preferences and travel goals.
- Developed an entirely personalised app offering clients centralised access to their itineraries, managing everything from airline boarding passes to hotel bookings, restaurant reservations, and theatre tickets.
Overture TravelFounder & Director - Travel Consultant
Jun. 2021 - Dec. 2023
Gooding's Groves Boutique HotelOwner
Oct. 2017 - Jul. 2022Franschhoek, near Cape TownA charming 11 bedroom hotel in Franschhoek set amongst a working olive farm and stunning, unique events space.
We renovated & overhauled the business considerably, introducing new revenue streams and income centres. The business offering was improved, client retention was increased and the business as a whole was turned around resulting in increased profits, and a larger team of employees.
EP Business in HospitalityDirector, The Leadership Executive
Aug. 2015 - Dec. 2016“The Leaders Executive” is a comprehensive framework comprised of a schedule of events, forums, invitation only dinners and peer-to-peer learning, designed for a particular audience of "shadow board" professionals in the hospitality sector. It is designed to provide ongoing professional development encouraging professional friendships, learning and development – there to assist for those moments when objective, external support is needed. The programme provides a social-learning experience, building professional friendships while offering real access to learning from industry’s best. * Private Dinners with Industry Leaders
* Essential Professional Advice
* Life Skills - Coaching and Mentoring
* Peer-to-Peer Group Sessions
* International Trips
* Exclusive events and invitation only networking
EP Business in HospitalityCommercial Partnership, Engagement & Special Events Director
Jul. 2010 - Dec. 2017London, England, United KingdomEP Business in Hospitality is a unique business model in the UK hospitality sector. Comprised of a business journal, an online platform and a consultancy model my role within the business equally varied and dynamic.
Bolstered by strong links to the hospitality business community, I conceive, organise, plan and manage a series of 65+ annual industry events. From venue finding, to budget control, liaising with guest speakers and post-event analysis all aspects of the engagement events runs through me. In addition to this I also write a number of articles for the quarterly print business journal, attend other industry events as required and maintain excellent working relationships with our business partners. In line with these facets of the business, EP also encourages entrepreneurship in the sector through EP-IC (EP Innovation Centre) by way of partnership and co-operation with a select group of expert business associates.
Utilising these various channels, EP has become a leading communicator on business thinking and opinion in the hospitality arena, while remaining an independent platform encouraging discussion across all levels of industry.
The London Capital ClubOperations Manager
May. 2008 - Jul. 2010London, England, United KingdomDay to day operations of the entire venue
Kensington Close HotelSales Manager
Oct. 2006 - May. 2008Proactively selling space in the hotel for events, functions, meetings, parties and weddings
Jurys Doyle HotelsConference, Banqueting & Events Manager
Feb. 2005 - Oct. 2006South Kensington, London
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