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Work Background
St John WABusiness Improvement Specialist
Nov. 2024
City of SwanBusiness Process Improvement Officer
Aug. 2023 - Nov. 2024As the Business Process Improvement Officer at the City of Swan I supported process based improvements across the organisation. I developed a business case and initiated a project to implement new process management software at the City.
HIF AustraliaTeam Leader
Jan. 2022 - Aug. 2023In this role I led a team who was responsible for processing application from new and current HIF members. During my time at HIF I also gained an additional team during a period of change, the Knowledge Management team who were implementing a new knowledge base for front line teams.
Curtin UniversityService Quality Coordinator
Mar. 2020 - Jan. 2022In this role I managed a team who are responsible for supporting service delivery and the provision of quality service to our students. The team work under a model of peer-coaching across a range of enquiry channels & enquiry areas(future students and current students), making it a supportive, vibrant and busy place to work. The role supported training, quality assurance and the effective delivery of services.
Curtin UniversitySenior Student Services Advisor
Jun. 2017 - Mar. 2020The Senior Student Services role provides a higher level of administrative support to students and the team and acts as an internal referral point. During my time in this role I saw several change management proposals and implementations, leading to a new position becoming available, a Quality and Support Officer which I applied and appointed to in late 2019. During this time (October - December 2019) I was also acting Team Leader (part time, covering parental leave).
Curtin UniversityEnrolment Advisor
Mar. 2015 - Jun. 2017My role as Enrolment Advisor required me to work in a busy semi-centralised (two faculties in 1-hub) office. During this time I learned alot about time management and the importance of positive customer/student experiences. I was responsible for diagnosing and supporting student issues, processing forms, assessments of special circumstances and further student administration tasks.
Curtin UniversitySchool Student Services Officer
Oct. 2014 - Mar. 2015First point of contact for student queries within a large school. I work across a range of functions during my time here, assisting students in a front-facing role aswell as proactively running reports and remedying class quotas.
Curtin UniversityStudent Services Officer
Jun. 2013 - Oct. 2014My main role at the CGSB was promoting post-graduate courses, like the MBA, to prospective students in a range of different environments (face to face, appointments, phones, emails & expos or information nights). I was also responsible for application assessment triage and coordinating academic assessments interviews for applicants successful to the next round.
Curtin UniversityClient Services Officer
Jan. 2011 - May. 2013I started in the School of Economics and Finance as a Junior Office Assistance and worked my way up to Client Services Officer. I learnt a great deal in my time there and provided administrative support (phones, reception, PA duties) to the School, Business Manager & academics alike.
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