OmnigraphicsProduction Manager
Feb. 1999 - Dec. 1999Northern JohannesburgProduction Manager (Omnigraphics Express) Responsible for project tracking via internal proprietary database, Purchase Orders, Statements of Work, closing invoices and delivery tracking
Supervised multiple domestic and international commercial printers via bidding, art approval, quality assurance, scheduling and ethical business practices
Oversaw production milestones to include art files, data files, data QA testing, printer schedules and delivery schedules
Served as client representative to other departments, collaboration with IT, Marketing, Product Management, Sales, Warehousing and third party Commercial Printers. Resolved high-level customer service issues and improved future customer service processes