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Work Background
AmazonSPS Associate Advisor – Vendor Support
Oct. 2022SpainServe as a subject matter expert, managing real-time escalations to resolve complex technical, operational, and process-related issues. Provide coaching and guidance to enhance team efficiency and improve seller satisfaction. Handle escalation requests, deliver ongoing training on platforms and tools, audit interactions to optimize processes, identify improvement opportunities through Kaizen initiatives, collaborate with cross-functional teams on complex cases, and create and supervise content to support team knowledge and performance.
AmazonSPS Vendor Associate
Jun. 2020 - Oct. 2022Spain, BarcelonaDeliver exceptional customer service by assisting clients with product inquiries, guiding purchasing decisions, and resolving issues efficiently. Communicate product knowledge and styling advice aligned with brand aesthetics through various channels, including phone, email, and chat, while maintaining accurate records. Stay self-motivated and organized to thrive in a fast-paced, remote environment, demonstrating a strong passion for home décor and customer satisfaction.
InditexCustomer Service Sales Associate
Mar. 2020 - Jun. 2022Spain, MadridDeliver exceptional customer service by assisting clients with product inquiries, guiding purchasing decisions, and resolving issues efficiently. Communicate product knowledge and styling advice aligned with brand aesthetics through various channels, including phone, email, and chat, while maintaining accurate records. Stay self-motivated and organized to thrive in a fast-paced, remote environment, demonstrating a strong passion for home décor and customer satisfaction.
HMPPS Prison and Probation Jobs (UK Civil Service)Prison Officer
Sep. 2018 - Mar. 2020United Kingdom, BristolMaintain the safety, security, and welfare of prisoners within a correctional facility. Supervise inmate activities, enforce prison rules, conduct searches, and prevent escapes or disturbances. Provide support to prisoners by promoting rehabilitation programs and ensuring compliance with legal and institutional regulations. Work collaboratively with colleagues, probation officers, and other agencies to manage risk and deliver a safe custodial environment. Apply strong communication, conflict resolution, and crisis management skills to uphold order and support offender reform.
Multiple Retail CompaniesRetail Assistant / Assistant Retail Manager
Oct. 2016 - Sep. 2018Spain, Las Palmas de Gran CanariaDeliver excellent customer service by assisting customers with product selection and maintaining store presentation. Support the store manager with daily operations, including inventory management, staff coordination, and opening/closing procedures. Handle sales transactions accurately and efficiently, resolve customer inquiries, and contribute to achieving sales targets. Demonstrate strong teamwork, organizational skills, and the ability to multitask in a fast-paced setting while ensuring a positive shopping experience for customers.
INSFORCAN S.LCourse Developer and Trainer – Security & Social Work
Sep. 2014 - Jun. 2015Spain, Las Palmas de Gran CanariaDesign and deliver government-funded security and social work training programs for adult learners. Develop comprehensive course content, training materials, and manuals to support learning objectives, ensuring clarity and accessibility. Provide ongoing support through website management and resources to facilitate easy access to information. Manage curriculum design, content creation, and learner assessment with a strong commitment to fostering practical skills and professional development.
Apley Farm ShopSales Marketing Assistant / Sales Assistant
Jun. 2012 - Sep. 2016United Kingdom, TelfordProvide exceptional customer service by assisting visitors with product inquiries and ensuring a positive experience. Support the marketing team by coordinating events, updating the website, and creating content to promote services. Balance customer-facing duties with office tasks to contribute to the overall success and smooth operation of the business.
A.R.R.M.I (Community of Madrid)Youth Offenders Social Worker
Feb. 2010 - Jun. 2012Spain, MadridProvide support and guidance to minors and their families by assessing needs and developing intervention plans to promote well-being and positive development. Coordinate with social services and community resources to ensure comprehensive support. Work in the documentation inspection service for youth centers, ensuring compliance with regulations and standards. Manage crisis situations, maintain case documentation, and collaborate with multidisciplinary teams to deliver effective services.
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