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Work Background
Devin C Singer LLCBusiness Owner
Apr. 2025Los Angeles, California, United StatesProviding Performance and Productivity coaching and consulting services for high-performing individuals and SMB companies. Using my background in Program Management and Operations optimization, I support clients in building process, systems and organizational frameworks that drive efficiency, growth, and impact
RealmSenior Account Executive
Apr. 2024 - May. 2025United States
RealmProject Operations Manager
Dec. 2023 - Apr. 2024Los Angeles, California, United States
Vouch InsuranceSenior Program Manager, PMO
Oct. 2022 - Mar. 2023Los Angeles Metropolitan Area- Supported the Product & Engineering teams with the creation, implementation, and training of a robust software development lifecycle process during a major grow
- Worked with the Customer Support team to optimize processes for efficiency and embed stronger process to their weekly meetings, support flows, and where automation is possible within JIRA or Asana
- Responsible for running unified Quarterly planning for the company across Technology and Operations, leading prioritization and roadmapping calls, as well as intake from each org within the business
Mindset PartnershipProject Manager (Consultant)
Jun. 2022 - Dec. 2023Los Angeles, California, United States- Enabled business growth through the creation of processes and efficiency for new client onboarding and ongoing client management
- Managed stakeholder relationships & pitch strategy for partnership programs, like the 100 Billion Meals program with Tony Robbins and the World Food Program, resulting in 2X successful pitches, in 1 month
- Managed project deliverables for 100 Billion Meals Program, including overseeing graphic design and creation of materials and content, as well as coordinating travel and celebrity partnerships
WeWorkSenior Product Operations Manager, Technology
Apr. 2022 - Aug. 2022Los Angeles, California, United States- Responsible for driving operational excellence across the Product Management organization in close collaboration with Engineering, Design, and Data in the larger Technology org
- Responsible for streamlining roadmapping processes and conducting share outs with stakeholders, driving the subsequent process for intake from the business and Quarterly Business Reviews
- Streamlined agile methodologies and best practices across the organization, defining tools used for various processes and functions such as planning, communications, and data tracking
C&O RestaurantsTime Away (ask me about my time helping C&O)
Jul. 2021 - Apr. 2022Los Angeles, California, United States- Responsible for creating and maintaining business partnerships in the community, event sponsorship, and staying up to date with innovation and trends in the restaurant space - Implemented new technology and processes to make take out and delivery more efficient, consistent, and 2X profitable
- Audited, updated, and rolled out updated training procedures with a focus on customer experience, operational excellence & profitability maximization
Responsible for developing and implementing operations and health related process improvements w/ over 100 employees, and successfully re-opened the locations during COVID shutdown
WeWorkSenior Program Manager, Customer Experience
Jun. 2020 - Jul. 2021- Developed and managed the company's first ever global Change Management program - Launched and trained the company on Medallia and the measurement of NPS and eNPS, creating new processes and behaviors for all customer facing employees and people managers, in under 6 months
- Owned quarterly reviews of NPS data reporting for 6 global groups of leadership driven by data insights from Medallia feedback, resulting in a robust feedback process and operational team to support change management
- Launched 100+ global & local initiatives that required partnership and coordination with stakeholders, such as: Product & Engineering, Design, Operations, Legal, Marketing, Support, etc.
- Created and launched the global process to support 4,000 global front line employees navigate COVID operations at 800+ buildings
WeWorkSenior Project Manager, Customer Experience
Apr. 2019 - Jun. 2020New York, New York- Owned and supported 7-10+ global and local projects and initiatives at any given time (Over 100 in 2020)
- Worked with Product and Engineering teams to develop, launch, and train 4,000 employees on 3 new Technology products that revolutionized customer experience at key touch points in the customer journey
- Worked with Marketing, Operations, Technology, People, Sales, Finance, Legal, and Security to tackle problems and develop tailored solutions to benefit internal teams and customers
WeWorkManager of Hospitality Training, Customer Experience
May. 2018 - Apr. 2019Greater New York City Area- Collaborated on global training curriculum with the goal of standardizing the customer experience through key hospitality touch points (move-in and onboarding)
- Developed and delivered training content to all customer facing employees (Community, Operations, and Member Support) on Giving and Receiving Feedback, Handling Escalations, and Hospitality/Employee Empowerment - Learned the customer journey from both the employee and customer perspective, becoming the SME for WeWork and liaising with all teams looking to make adjustments to the journey
- Was recruited by Co-Founder of SoulCycle, Julie Rice, to move to New York and create and deploy Hospitality training curriculum to all customer facing employees during hyper-growth
WeWorkCommunity & Sales Manager
Mar. 2016 - May. 2018- Managed 3 multi-million dollar locations, managed P&L's, drove Sales, Operations, and Hospitality projects and initiatives
- Managed teams ranging in size from 3-12 individuals
- Developed and delivered Hospitality focused training content to West Coast employees
DropboxContractor Services Manager
Dec. 2015 - Mar. 2016San Francisco Bay Area- Created global policies and procedures as it pertains to the Contractor workforce (50% of total employees), to support the business in scaling
- Managed multiple cross functional projects with the goal of standardizing the contract employee experience
- Managed JIRA queue and worked with all departments regarding agency workers, consultants, and Independent Contractors
BNV Productions, Inc.Voice Over Artist
Oct. 2015 - Feb. 2021Hollywood, CA- Recorded :30 spot for Spotify radio.
- Was able to command script, take in feedback and exemplify the voice, cadence and attitude required for the ad.
- Kept on file for future VO jobs. I can be found at: http://voice123.com/devinsinger
E. Cee ProductionsOperations Office Manager
Sep. 2015 - Oct. 2018Hardly Strictly Blue Grass FestivalManaged employee time, radio distribution, and assisted in heavy equipment allocation. Available to assist with time sensitive issues and problem-solving before, during and after the festival. Was liason for all communication between vendors, departments, and head of operations for the festival.
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