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Work Background
Chopra Plastic SurgeryPractice Administrator
Apr. 2023 - May. 2025Miami, Florida, United States• Joined on Day One of practice launch and helped build operational systems from the ground up.
• Oversaw full clinical and administrative functions, improving patient flow and revenue.
• Managed digital marketing, resulting in a 4x increase in patient volume and brand reach.
• Oversee the implementation and management of practice management software, ensuring seamless integration with existing healthcare systems.
• Lead digital marketing initiatives, including website optimization, email campaigns, and social media strategies, resulting in increased brand awareness and patient engagement.
• Implemented EMR automations and intake systems, reducing no-shows by 75%.
• Analyze patient trends, appointment data, and conversion rates to develop strategies that increase consultation bookings.
• Created consultation workflows that increased conversion rates by 25%.
• Implement process improvements for scheduling and patient intake, reducing wait times and increasing appointment efficiency.
• Develop reports and dashboard analytics to track KPIs, such as patient acquisition, retention, and revenue growth.
• Manage legal and accreditation compliance (AAAHC, JCAHO, AAAASF), ensuring all operations meet federal, state, and local healthcare regulations.
• Train and mentor front-office and sales staff, equipping them with the tools and knowledge to drive patient satisfaction and business success.
Elite Body SculpturePractice Manager
Aug. 2022 - Apr. 2023Edina, Minnesota, United States• Led operations at a high-end cosmetic surgical center, managing staff, scheduling, and patient intake.
• Coordinated accreditation readiness, compliance, payroll, and inventory control.
• Partnered with physicians to enhance workflow and elevate patient satisfaction.
• Reduced operational inefficiencies by implementing new intake protocols and staff scheduling processes.
• Maintained efficient day-to-day operations of a multi-physician cosmetic surgery practice, working with both medical and nonmedical staff.
• Accomplished center operations by communicating, developing, and managing Elite values, policies, and procedures.
• Responsible for recruiting, training, and coaching.
• Maintained efficient scheduling and practice flow to enhance patient experience.
• Oversaw and managed the daily operations of the center, including staff scheduling, reconciliation, and operational checks and balances.
• Maintained legal and accreditation compliance concerning federal, state, and local regulations (i.e., AAAHC, JCAHO, and AAAASF in the U.S.).
• Supported and upheld policies, procedures, patient safety objectives, quality improvement, environmental standards, and infection control.
• Oversaw or directly managed all administrative and facility functions and tasks, including processing incoming mail, coordinating maintenance (including clinical equipment), and adhering to local and federal regulations related to business operations.
• Actively provided operational guidance, support, and training for all staff members within the Practice.
• Served as a cultural role model within the Practice and addressed employee relations issues under the guidance of Human Resources, company policies, and industry best practices.
• Worked in partnership with dedicated physicians to ensure a remarkable patient experience that adhered to Elite standards.
M Health FairviewHealth Unit Coordinator
Mar. 2021 - Aug. 2022Edina, Minnesota, United States• Work with EMS to identify patient information, injury descriptions, and other necessary registration information.
• Work with medical staff, nursing, ancillary departments, and insurance payers.
• Responsible for completing the financial clearance process and obtaining vital patient demographics.
• Creating the first impression of Fairview's services to patients and families and other external customers.
• Articulate info in a manner that patients, guarantors and family members understand what to expect.
• Complete the pre-registration, registration, insurance verification of patients.
• Interview patients and guarantors to obtain insurance information and verifying eligibility.
Sanford HealthNursing Administrator
Dec. 2018 - May. 2020• Paid Internship – Permanent Position was offered
• Assign patient bed planning, managed the flow from unit to unit, and monitored on-call nurses when patient overflow happened. • Conducted meetings with physicians, board members, head unit nurses and others about daily KPIs we monitor.
• Assisted in the admition or transfer of patients (collected personal data for medical records) • Organized patient logs, charts, and other data sets
Touching Hearts at HomeCNA / Home Health Aid
Dec. 2016 - Aug. 2017Bemidji, Minnesota• Travel to client’s homes and assist with daily living • Assist patients with medical appointments, shopping, and other travel needs. • Assist with medication management • Assist the client with exercises, ambulation and transfer activities.
• Perform household services essential to a clean, safe and healthy environment (meal preparation, laundry, housekeeping, etc.) • Provide basic emotional and psychological support • Accompany patient on walks and to social functions
Air National GuardCSS Administrator - SSgt
Oct. 2016St Paul, Minnesota, United States• Serve as the Commander Support Staff (CSS) for the 133rd Maintenance Group (MXG), driving operational excellence.
• Manage organizational communications, including correspondence preparation, distribution, suspense tracking, and workflow optimization.
• Oversee personnel and manpower programs, ensuring compliance with policies and data accuracy in critical databases.
• Develop and implement standard operating procedures (SOPs) to improve administrative processes, ensuring mission readiness and compliance with Air Force regulations.
• Maintain and update Personally Identifiable Information (PII) rosters, evaluations, supervisory data, and personnel records.
• Lead in-/out-processing and manpower authorization requests with precision and efficiency.
• Execute planning and coordination of official functions, ensuring alignment with organizational priorities.
• Streamline administrative operations, enhancing overall efficiency and effectiveness for MXG leadership.
• Provide executive-level support by anticipating needs and delivering solutions for mission-critical tasks.
Havenwood Care CenterCNA
Aug. 2015 - May. 2016Bemidji, Minnesota• Assist with medication management • Assist the client with exercises, ambulation and transfer activities.
• Perform household services essential to a clean, safe and healthy environment (meal preparation, laundry, housekeeping, etc.) • Provide basic emotional and psychological support • Accompany patient on walks and to social functions
Advantage PCACNA/ Home Health Aid
Dec. 2014 - Aug. 2015Brainerd, Minnesota• Travel to client’s homes and assist with daily living • Assist patients with medical appointments, shopping, and other travel needs. • Assist with medication management • Assist the client with exercises, ambulation and transfer activities.
• Perform household services essential to a clean, safe and healthy environment (meal preparation, laundry, housekeeping, etc.) • Provide basic emotional and psychological support • Accompany patient on walks and to social functions
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