Elite Body SculpturePractice Manager
Aug. 2022 - Apr. 2023Edina, Minnesota, United States• Led operations at a high-end cosmetic surgical center, managing staff, scheduling, and patient intake.
• Coordinated accreditation readiness, compliance, payroll, and inventory control.
• Partnered with physicians to enhance workflow and elevate patient satisfaction.
• Reduced operational inefficiencies by implementing new intake protocols and staff scheduling processes.
• Maintained efficient day-to-day operations of a multi-physician cosmetic surgery practice, working with both medical and nonmedical staff.
• Accomplished center operations by communicating, developing, and managing Elite values, policies, and procedures.
• Responsible for recruiting, training, and coaching.
• Maintained efficient scheduling and practice flow to enhance patient experience.
• Oversaw and managed the daily operations of the center, including staff scheduling, reconciliation, and operational checks and balances.
• Maintained legal and accreditation compliance concerning federal, state, and local regulations (i.e., AAAHC, JCAHO, and AAAASF in the U.S.).
• Supported and upheld policies, procedures, patient safety objectives, quality improvement, environmental standards, and infection control.
• Oversaw or directly managed all administrative and facility functions and tasks, including processing incoming mail, coordinating maintenance (including clinical equipment), and adhering to local and federal regulations related to business operations.
• Actively provided operational guidance, support, and training for all staff members within the Practice.
• Served as a cultural role model within the Practice and addressed employee relations issues under the guidance of Human Resources, company policies, and industry best practices.
• Worked in partnership with dedicated physicians to ensure a remarkable patient experience that adhered to Elite standards.