Benjamin Dills - Project Manager, Maptoons

Project Manager @Maptoons

IT📝 Influencer or BloggerSales & BizDevConsultingEducationProject ManagerBI AnalystAccount ManagerTutorCustomer ServiceCustomer Success ManagerCase ManagerCustomer Care SpecialistService Quality ManagerAssistantAdministrative AssistantSoft Skills TrainerOffice AssistantResearch AssistantOffice AdministratorProject CoordinatorCopywritingCopywriterContent WriterProofreaderEditorSEO SpecialistBlog ManagerProducerResearcherData EntryData Entry SpecialistData Entry AssociateDatabase CoordinatorDocument Processor

Communications expert with 10+ years of experience in strategic planning, project and team management, media and community outreach, and content creation from social media to websites. Specializes in writing and editing to translate complex, technical issues for lay audiences in a diverse and inclusive community.

Humanitarian OpenStreetMap TeamContent Manager

Jun. 2020 - Jul. 2024• Led all aspects of content creation, including strategy, writing, editing, design, publishing, and promotion across social media, websites, newsletters, events, and media outreach • Revamped the editorial workflow, including creating an editorial calendar and pitch form in Asana and fostering cross-functional collaboration on communications, resulting in a 2x increase of monthly news postings to 8–10 posts and the introduction of multilingual content • Analyzed metrics to optimize content and briefed senior staff on trends, increasing social media followers from 37K to 68K, increasing newsletter subscribers from 3K to over 5K, and improving the newsletter open rate from under 25% to 40%+ • Led promotion and 24-hour live social media coverage across the global team and 4 regional hubs for 2020 and 2021 virtual Global Summits with 100+ attendees each • Spearheaded an organization-wide content refresh for a new website, tracking and editing updates for 70+ pages, managing the migration of 100s of blog posts, projects, and staff and volunteer profiles, and reviewing deliverables from the contracted web development agency over 9 months • Worked with journalists from outlets including the New York Times, Washington Post, and the BBC to feature quotes from staff experts, and developed talking points for crisis response, such as the war in Ukraine, the Turkey-Syria earthquake, and the Israel-Gaza conflict • Trained staff in best practices for outreach strategy, social media, publishing, and media relations • Managed priorities and collaboration for a growing team, ultimately including 7 staff, onboarding and training 6 staff, and mentoring 4 regional staff in launching their hubs' social media profiles • Created a digital multimedia library of 100+ guides, templates, photos, graphics, and logos using a combination of Google Sites, Canva, and Flickr

Feedback from Benjamin’s ex-colleagues