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Work Background
Abbeygate VA & OBMOffice Manager / Virtual Assistant - Client = Smart Maths (Educational Workshops)
Oct. 2025As Fractional Office Manager for Smart Maths — one of my current clients — I provide operational and administrative support for their educational outreach project, bringing engaging, real-world finance workshops to students in years 10-13 at after school Workshops held in their secondary schools and sixth forms. My role includes: Managing outreach communications with schools across London and Brighton & Hove. Researching and maintaining detailed contact databases. Handling inbound and outbound enquiries. Maintaining accurate records, follow-up systems, and engagement reporting. Essentially, I’m the freelance organisational hub — keeping the data clean, the comms flowing, and the project moving forward.
Abbeygate VA & OBMVA - NDA Client - Wellness Practitioner
Mar. 2025 - Mar. 2025Eventbrite listings and session updates
Marketing material refresh
Launch support and admin tidy-up
Abbeygate VAOBM & Virtual Assistant
Mar. 2025
Abbeygate VA & OBMVA - NDA Client - Events & Digital Product Business
Feb. 2025Contract: OBM-lite during peak delivery
Speaker scheduling & outreach for digital summit
Dubsado + ClickUp onboarding flows
Inbox triage, SOP development
Team comms support
Abbeygate VA & OBMVA - NDA Client - Digital Membership Platform (Wellness)
Jan. 2025Contract: Present & Ongoing (CEO Success Suite all access retainer)
Digital file management (100+ assets)
Inbox triage & customer service
MailerLite & Airtable setup + maintenance
Member onboarding workflows
CRM & backend structure support
Abbeygate VA & OBMVA - NDA Client - Digital Creative Studio
Jan. 2025Contract: Embedded VA + PM support
ClickUp + Google Workspace project flows
Comms support for internal & freelance teams
Onboarding, testimonial systems, inbox management
Abbeygate VA & OBMVA - NDA CLIENT – Financial Advisory Firm
Sep. 2024 - Dec. 2024Inbox & calendar control
Interview coordination & candidate communication
Personal admin: MOTs, cleaners, school diaries
Event planning: venues, travel, catering
SOP creation for long-term delegation
Abbeygate VAVirtual Assistant
Aug. 2024SuffolkAt Abbeygate VA, I provide expert virtual assistant services to small businesses and entrepreneurs across Suffolk and beyond. Key Services: Inbox and calendar management Research and data management Client communication and care Email marketing and administrative support Process optimisation and project tracking
Abbeygate VA & OBMVA - NDA Client - Tech Startup (Founding Trio)
Jul. 2024 - Aug. 2024Contract: 3 months
Full admin support across 3 founders
Multi-timezone diary & email management
CRM upkeep, event registration, branded assets
Liaison with vendors and event organisers
Receipt tracking and monthly reconciliation
Abbeygate VA & OBMVirtual Assistant
Apr. 2024SuffolkStrategic Virtual Assistant with 20+ years of experience supporting directors, founders, and senior leaders across construction, wellness, tech, creative, and legal sectors. Known for calm execution, operational clarity, and trusted support. Tech-fluent, emotionally intelligent, and radically reliable. Exceptional interpersonal and IT skills, quick to adapt to bespoke systems and tools. Whether acting as the sole VA or embedded in a wider team, I create efficiency, structure, and breathing space for busy founders.
Abbeygate VA & OBMVA - NDA Client – Director of National Business Group & Local Magistrate
Mar. 2024 - Jun. 2024Contract: 3 months (leave cover)
Executive diary & inbox management (business + personal)
Booking travel, meetings, events, accommodation
Minute-taking, agendas, and follow-up comms
Monday.com setup and team training
Receipt reconciliation and finance liaison
VIP gifting and concierge-level personal admin
Trusted PA-level support with full discretion
Abbeygate VAVA - NDA Client – Director of National Business Group & Local Magistrate
Mar. 2024 - Jun. 2024Contract: 3 months (leave cover) Executive diary & inbox management (business + personal) Booking travel, meetings, events, accommodation Minute-taking, agendas, and follow-up comms Monday.com setup and team training Receipt reconciliation and finance liaison VIP gifting and concierge-level personal admin Trusted PA-level support with full discretion
Hartog HuttonOperational Support Manager
Feb. 2023 - Mar. 2024Bury St Edmunds, England, United KingdomUtilising my construction and aftercare background (as well as my winning personality) my role is to support the cross functional team to deliver best practice across the business, with the wider goal of supporting a positive build experience and exceptional customer journey. Within this role I directly support both company Directors with the day to day work, from diary management, meeting prep to generating tenders, liaising with the local authority, warranty providers and clients. As well as progressing projects, observing and improving where possible to create systems and processes in line with the business mission and vision. This was a multi faceted role which I thoroughly enjoyed. It is high level administration, customer service, trade and product sourcing, relationship management and client support.
Ashtons Legal LLPClient Support Assistant
Jul. 2021 - Sep. 2022Bury St Edmunds, England, United KingdomI was part of a team supporting clients who had been awarded significant sums of money as a result of injury or medical negligence and did not have the cognitive function, nor the suitable support network to manage said funds. This was in the Court of Protection.
Abbeygate VA & OBMVA - MIT Tech Review
Jun. 2021 - Sep. 2021Contract: Research & Data Collection for Editorial Team
Monitored news & government updates on global Covid app releases
Collated data on app function, privacy protocols, launch info
Input structured info into the Covid Tracing Tracker database
Submitted research to editorial team for verification
Norfolk and Suffolk NHS Foundation TrustManagement Support Team Administrator
May. 2018 - Dec. 2019Bury St Edmunds, England, United KingdomI supported the clinical team leader and 34 team members of the adult and enhanced community pathways which are two departments of the community mental health team. I also often provide administrative support for the deputy service manager for Bury south Integrated Delivery Team based in Bury St Edmunds. For this team I provided clerical and administration support. Liaise with 3rd party services. Support with training, complaints and meetings - this was a varied role.
Abbeygate VA & OBMVA - Georgia Hamilton - Author
May. 2018 - May. 2019Contract: 2018–2019
WordPress website setup and updates
Book signing coordination and inbox support
Amazon self-publishing assistance
Social media post scheduling
Taylor Wimpey plcCustomer Relations Manager
Jan. 2016 - Dec. 2018Bury St Edmunds, England, United KingdomUtilise my organisational skills & construction knowledge to ensure all new homes were built to the quality standard expected by the customers & within regs. I was the main POC for the customer following the exchange process & as part of that I personally met with them to walk them through a home introduction. During my time at TW I covered a variety of sites which at times included Stowmarket, Trimley St Martin, Trimley St Mary, Bury St Edmunds, Sprowston, Haverhill, Elmswell, Attleborough, Bucklesham, Holbrook, Framlingham, Saxmundham, Long Stratton, Cambourne, Dereham and St Neots. There was often crossover as one site completed and another started or indeed if there was a long term multi-phase site or an older development that required further attention. I worked with sales, site management & other key business unit stakeholders to ensure the customers' interests were looked after. I also maintained oversight of remediation activity to ensure satisfactory issue/defect resolution. This could include conflict resolution and outside sources such as the NHBC and trades. Liaised with customers after their move in, to ensure they had no unresolved issues. It was a high pressure, high intensity role providing face to face customer service in an extremely fast-paced environment. It was a very changeable role requiring me to constantly adapt and improve not only my performance but that of my team. It required the ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions. Being solution and customer focused was key as was being passionate about getting things right first time despite challenges and obstacles. I was told I had a natural and engaging communication style, consistently demonstrated a passion and excellence for customer contact and was instrumental to developing trusting relationships both internally and externally for the best possible outcome and a positive customer journey.
Bloor HomesCustomer Care Manager
Jan. 2012 - Dec. 2016Bury St Edmunds, England, United KingdomStarting in an admin role I was quickly promoted. I became the regional CC manager for & was responsible for 3 customer service co-ordinators, 2 maintenance technicians & a secretary for the delivery of a high quality customer service to all of the East Anglia homeowners. I schedulied works, managied escalated complaints & dispute resolution. Liaised with customers, trades, employees & external unaffiliated bodies in order to deliver an excellent experience. Regularly met with company directors reporting progress, providing figures, monitoring trends & patterns. Ensuring my team was adequately trained by sourcing/creating & providing the said training. Responsible for coordinating any changes within aftercare & how they were being implemented to other departments therefore ensuring that they were aware of the policies & procedures & thus providing a strong & positive experience. Chairing meetings with suppliers, internal departments & customers for finance, disputes & quality requirements was essential to my role as was supporting my staff through their own journeys to better themselves & on occasion disciplining, dismissing or promoting others. During my time at Bloor I covered sites including Cambourne, Witham, Wickford, Bury St Edmunds, Haverhill, Felixstowe, Isleham, Caister, Stowupland, Cherry Hinton, Elmswell amongst many others. I implemented regular use of a CRM database which was sorely underutilised. I maintained a low figure of open jobs even though the number of properties I managed doubled in a period of 12 months. I built a solid team from scratch & put in place an entirely new customer experience system in line with group requirements & had to run 2 parallel services all whilst continuing to educate everyone that was a part of that experience. I organised what was an antiquated department, created a strong team that managed well in my absence & had been supporting the region to rebrand in a modern world of social media
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