Requests
15
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Work Background
Seddiqi HoldingGuest Relations Executive
Sep. 2024Dubai, United Arab Emirates
Dubai HoldingGuest Ambassador
Apr. 2024 - Aug. 2024United Arab EmiratesAdministration work such as (Info Emails/ Chat/ Complaints/Reschedule/Refund)
Organizing Events (Marraige Proposals/ Birthdays)
Cashier Support and Use Viva Ticket BOS system
Guiding VIP and VVIP guests throughout the premises
Training new joiners the product knowledge/soft skills/ crowd control of the facility
NakheelGuest Ambassador (CS)
Jul. 2021 - Apr. 2024Dubai, United Arab EmiratesAdministration work such as (Info Emails/ Chat/ Complaints/Reschedule/Refund)
Organizing Events (Marraige Proposals/ Birthdays)
Cashier Support and Use Viva Ticket BOS system
Guiding VIP and VVIP guests throughout the premises
Training new joiners the product knowledge/soft skills/ crowd control of the facility
Reachout AcademyEnglish Language Instructor
Jul. 2019 - Oct. 2021Cairo, EgyptDesign and deliver engaging and interactive English language lessons to students of different age groups and proficiency levels.
- Prepare classroom and coursework materials, homework assignments, and handouts.
- Assess students’ progress, provide feedback, and maintain records of students’ participation, progress, and development.
- Modify teaching methods and materials to meet the needs of individual students.
- Create a positive, inclusive, and engaging classroom environment that encourages student participation and learning.
- Provide feedback to students regarding their progress and areas for improvement.
- Consult with other education professionals, such as guidance counselors or other teachers, to help students succeed.
- Stay updated with the latest teaching methods, educational tools, and materials.
- Organize and participate in extracurricular activities to enhance the learning experience.
- Communicate effectively with parents and caregivers about their child’s progress.
Hilton Hotels & ResortsLearning And Development Specialist
Aug. 2018 - Aug. 2021Cairo, EgyptFront Office training such as ( reception desk) Preparing Staff Material for weekly and monthly Evaluation Assisting in Training preparation Handling Staff attendance and assessment Select and assign instructors to conduct specific training and development. Provide performance evaluations for training instructors. Learning and Development training Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives. Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees and customers. Develop unique training programs to fulfill workers specific needs to maintain or improve job skills.
Future Group EgyptAdministrative Assistant
Aug. 2016 - Aug. 2018Cairo, EgyptAssisting in organising special events and fundraisers Learned Full engagement in recruitment process Job Posting and Screening Resumes Organising interview schedules Maintaining the automatic reply for rejected candidates
Direct English CairoEnglish Language Instructor/Soft Skills Trainer
May. 2014 - Nov. 2016Cairo, Egypt- Develop and deliver engaging training programs on various soft skills topics such as communication, teamwork, leadership, problem-solving, time management, and emotional intelligence.
- Assess training needs through surveys, interviews with employees, or consultations with managers.
- Create training materials, including presentations, manuals, and interactive activities.
- Conduct workshops, seminars, and one-on-one coaching sessions.
- Evaluate the effectiveness of training programs and make necessary adjustments.
- Provide feedback to participants and track their progress.
- Foster a positive learning environment that encourages participation and engagement.
- Stay updated with the latest trends and best practices in soft skills training.
- Collaborate with other trainers and HR professionals to ensure comprehensive training coverage.
- Report on training activities and outcomes to management.
VodafoneCustomer Service Representative
Oct. 2012 - Jul. 2016EgyptManaging Accounts (billing/sales/technical)
Floor Support (aiding new joiners)
Upselling Company Products and Services
Inbound and Outbound Calls
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