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Work Background
EnginuityIT Service Delivery Lead
Sep. 2024Watford, England, United Kingdom
UK Ministry of DefenceDelivery Manager
Apr. 2023 - Sep. 2024Andover, England, United KingdomRoute to Market for SLACK: Assisted the NCO Academy in finding a market route for SLACK and negotiated a highly favourable licensing rate. Bespoke Solutions for APC: Developed a custom solution for the Army Personnel Centre (APC) enabling secure data sharing at zero cost using existing Army capabilities, revolutionizing their processes and significantly reducing annual licensing expenses. Secure Messaging Trial: Conducted a secure messaging software trial involving over 200 users for the Army. THEIA Team Member: Contributed to the digital transformation in the British Army through the THEIA initiative, enhancing project efficiency and delivery speed. Efficiency Improvements: Cohered projects and resources to streamline processes and accelerate project timelines. Proactively sought out solutions to complex challenges. Software Trials: Managed the trial phases of various software applications, ensuring effective testing and implementation. Project Acceleration: Facilitated project acceleration by identifying and removing obstacles.
Industry Engagement: Engaged with industry partners to introduce new capabilities to the Army.
PanopticsService Delivery Manager
Sep. 2022 - Apr. 2023LondonClient Support and Service Management Key Client Support: Supported key clients, including a large international event company and a prominent London property company, ensuring their IT needs were met with precision and efficiency. Primary Service Management Contact: Acted as the main point of contact for service management, ensuring all engagements met customer expectations in line with contracted services. Customer Roadmap Intelligence: Gathered and communicated customer roadmap intelligence to internal stakeholders, identifying potential commercial opportunities. Service Level Management: Oversaw all Service Levels in accordance with Service Level Agreements (SLAs), ensuring compliance and optimal performance. Service Review Meetings: Coordinated and executed monthly, quarterly, and annual Service Review Meetings, both face-to-face and remote, in line with SLAs and Service Schedules. Performance Analysis: Conducted ongoing analysis of reports, performance, and trends, providing timely recommendations and identifying risks for both customers and the business.
Real Time Travel ConnectionsGM & CTO, Real Time Travel Connections (South Africa)
Oct. 2016 - Jun. 2022South AfricaReal Time is a niche technology support company (~20 staff) supporting over 3000 end users on multiple client sites and branches primarily in the travel industry. I started as a junior technician and worked my way up to GM in 2016 when the owners moved overseas. From about 2013 I have been the technical “last resort” for my teams. 2001 – present During covid, optimized a client’s WAN, MPLS and Internet and Telecommunication Services saving them over 40% on their annual comms infrastructure expenses. 2020 Managed the migration of around 2000 POP mailboxes (on about 300 client sites) to O365 hosted exchange. This was multi customer/tenant and new ground for us so I created all MS tenants, edited the DNS zone files and configured the Admin and License provisioning directly with MS and later using a MSP portal. Then I trained my Helpdesk Manager to take over. 2018 Managing all staff country wide including one on ones, salary negotiations, disciplinary issues, yearly appraisals. 2016 - present Managed Customer and Supplier contracts and relationships. 2016 - present Migrated all services from on prem to hybrid cloud. We supplied DELL Hyper V hosts and converted all physical servers to VM’s. Managed the team supporting the cluster since installation.
Value to company GBP500K/ann. 2015 Installed a bespoke and resilient Linux monitoring system (and 3G backup failover) and rolled out to over 200 client sites. The Linux servers feed back to Nagios. 2013 Managed a project to upgrade over 400+ sites throughout South Africa. This included replacing all IT hardware, migrating email and cutting over all comms. Completed in 3 months whereas a competitor quoted 12. Value to company GBP250K/ann. 2012
Real Time Travel ConnectionsNational Operations Manager
Jan. 2012 - Oct. 2016City of Johannesburg, Gauteng, South Africa
Real Time Travel ConnectionsTechnical Manager
Jan. 2008 - Dec. 2011City of Johannesburg, Gauteng, South Africa
Real Time Travel ConnectionsSenior Technical Support Engineer
Dec. 2005 - Dec. 2007
Real Time Travel ConnectionsField Service Technician
Aug. 2001 - Nov. 2005City of Johannesburg, Gauteng, South Africa
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