Pattern HealthVP, Program Management
Sep. 2017 - Jun. 2022Raleigh-Durham, North Carolina AreaBuilt a breakthrough product from 0 to 1, launching the first-ever low-code clinical research tool that reduced study launch time from months to less than a week
Collaborated directly with clinicians and researchers to identify opportunities and launched features ranging from remote patient monitoring to meal tracking
Established and managed integrations with third-party platforms including Zealth, Garmin, and FitBit to enhance patient data collection capabilities
Led a team of program managers responsible for all customer implementations, ensuring successful adoption and utilization
Built and managed a comprehensive Zendesk help center while overseeing all telephone and ticket support for end-users