Meuhedet Health Services - מאוחדתHead of Customer Service and customer experience
May. 2019 - Apr. 2022Tel Aviv District, Israel• Managed a team of 700 employees across 3 outsourcing sites, overseeing customer success and implementation teams, as well as knowledge management.
• Implemented strategies to enhance customer experience and satisfaction, leading to increased client retention and loyalty.
• Streamlined processes and improved efficiency, resulting in a 15% reduction in customer service response time.
during the corona period dealing with aqueues for vaccines and corona test.