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Work Background
New Braunfels UtilitiesSystem Administrator - RIM
Jun. 2015New Braunfels, TX
New Braunfels UtilitiesContracts and Records Administrator
Jun. 2015
NuStar Energy CorporationRecords and Information Management Specialist
Aug. 2011 - Jun. 2015San Antonio, Texas Area- Special projects UI design: mockups; collaboration; front-end coding; style guides; some HTML, .NET & CSS
- Technical Writing
- eDiscovery using tools such as Exchange Management Shell and Symantec Clearwell eDiscovery Platform
- Email management using Open Text Email Management (Content Server)
- Electronic document management using tools such as Open Text and Sharepoint
- Electronic records retention, archiving and disposition - Legal Hold Processing from a Records Manager role
- Maintaining the utmost confidentiality due to the nature of supporting the Legal Department.
- Supporting and/or using these systems: Open Text Email Management; Open Text Enterprise Connect Module; Open Text Contracts Module; Open Text Physical Objects Module; Symantec Clearwell eDiscovery Platform; Bridgeway eCounsel; Sharepoint Portal Sites; Exchange Management Shell; Adobe Creative Cloud - Adobe Photoshop; Adobe Captivate; Visual Studio Express; Kaplan Eduneering
Y&L ConsultingBusiness Analyst Contractor
Jan. 2010 - Dec. 2011San Antonio, Texas Area- Contractor at NuStar Energy for the Records and Information Management Department
- Provided feedback and helped develop/manage roll-out schedule for enterprise-wide Open Text Email Management System
- Helped develop test cases and provided quality assurance testing on the new implementation of the Open Text Email Management System
- Worked with pilot group to train them on the new system and to gather their feedback around the new system
- Developed Web-based training using Adobe Captivate with interactive content, video and audio instructions and quizzes between sections.
- Provided support for the new Open Text Email Management System
- Redesigned multiple Sharepoint Portal Sites (Department/Team-Room Sites)
- Acted as a liaison between the Legal and Information Systems Department
- Technical Writing
Harland ClarkeeCommerce Content Manager
Apr. 2001 - Apr. 2010San Antonio, Texas AreaHeld various positions within my tenure at Clarke American (merged with Harland and became Harland Clarke): Helpdesk Tier I Analyst: - Desktop Support
- Internal and External Customer Support
- Online Support via Remote Desktop or Live Meetings, Phone & Face-to-Face Support
- On-Call Support
- Custom-Platform Support
- Troubleshooting
- Call Queue Management
- Use of Ticket Management Systems
- Analytics & Metric Tracking
- Used these systems most of the time: Service Manager; Peregrine Service Center; Custom-Built Ticketing System Conversions and Loads Analyst:
- Technical Assessment and Analysis
- Project Management
- Data Analysis
- Strategic Planning
- Process Mapping
- Liaison Between Internal and External Stakeholders
- Requirements Gathering
- Acceptance Testing
- Mainly used TSO and performed some JCL, COBOL and IDEAL coding languages Helpdesk Tier II Support:
- Provided advanced support and troubleshooting when tickets were escalated from the Tier I Helpdesk
- Assigned to special projects that included quality assurance testing and technical writing Checks In The Mail, eCommerce Content Manager:
- Managed over 40 websites with a very small team of people
- Worked with clients to manage their websites to their liking
- Project Management
- Project Concepts (Wire Framing/Mockups)
- Graphic & Web Design
- User Interface Design
- Content Management
- Product Management
- Quality Assurance
- Analytics & Metric Tracking
- Some SEO/SEM, Affiliate Marketing and Social Media Marketing when the other team members needed help.
- Basic Knowledge of HTML, XHTML, JAVA, Javascript, CSS, XML, .NET, AJAX and PHP
- Used these tools most of the time: Adobe CS5 and Previous Versions (Photoshop, Illustrator, Flash, Fireworks, Dreamweaver); Custom-built Content Management Systems
TEKsystemsIT Contractor
Jan. 2000 - Dec. 2001San Antonio, Texas Area- Contracted at CPS Energy to replace their core Email System in multiple locations - Contracted at Legacy Clarke American (Harland Clarke) in the Helpdesk Tier I position
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