Smiles West CAMarketing Director
Sep. 2019 - Aug. 2022Los Angeles, California, United StatesAs Director of Marketing, I am responsible for the company’s marketing and communications strategies, as well as overall branding and image. I prepare marketing plans, creating a calendar of campaigns and events, set the marketing budget and analysis of the market and competitors. I guide the marketing department, including the work of outside marketing agencies and vendors while continually analyzing data to make decisions on strategies and ad spends.
I also negotiate with media agencies and secure agreements on the production of promotional materials. I report to management on the effectiveness of marketing campaigns using pre-determined KPIs. • Create, plan and implement marketing campaigns and strategies to build patient acquisition and retention
• Identify and create processes/systems to duplicate for new office mergers for quickly growing group of dental practices
• Track and measure effectiveness of marketing spend with proven metrics by analyzing available data
• Identify, research and procure outside vendors for marketing and patient communications
• Monitor and coordinate training for staff and management for new software integrations and phone answering and conversions; track all applicable metrics and maintain employee accountability for lead conversions
• Manage relationships with external marketing and patient communication firms – supporting marketing and data efforts
• Help to evolve the offices to be paperless and tech-enabled for more streamlined processes
• Make recommendations to adapt existing business strategies
• Develop reports that effectively measure, track, and quantify trends and financial patterns and work with accounting department
• Coordinate all advertising spend and track ROI and data metrics for 19 different locations, making adjustments to better fit each individual offices needs and capabilities
• Writing, editing and design for all content for patient communications and marketing materials